About the role

You will be responsible for helping manage the day-to-day service and front-office operations across Sandgate Auto Electrics & Automotive and AllBrand Caravan Services. This is more than a service advisor position. You'll work closely with the business owner and our experienced technical teams, taking responsibility for daily operations across both businesses.

Key responsibilities

- Delivering exceptional, personalised customer service and building long-term customer relationships
- Managing customer enquiries, bookings and service requests
- Keeping customers informed throughout the repair process and handling customer concerns professionally
- Coordinating daily workshop bookings and job scheduling
- Liaising with auto electricians, mechanics and caravan repair technicians
- Monitoring job progress and ensuring work is completed efficiently
- Managing workflow, technician availability and repair priorities
- Identifying and ordering parts through suppliers and following up availability
- Preparing and managing estimates and repair quotations
- Maintaining accurate job records and workshop administration

About you

- Experience as an Automotive Service Manager, Workshop Manager, Senior Service Advisor or similar
- Good knowledge of automotive mechanical and/or auto electrical repairs
- Exceptional customer service and communication skills
- Strong organisational and time-management skills
- Experience managing workshop bookings,



technicians and job workflows
- Understanding of parts ordering, suppliers, quotations and repair processes
- Confidence using computers and workshop management systems
- Ability to prioritise competing demands and solve problems
- Current Australian driver's licence
- Caravan experience is highly regarded but not essential

About us Sandgate Auto Electrics & Automotive and AllBrand Caravan Services are part of the McArthur Industries Group, a proudly Australian, family-owned Queensland business with more than 50 years of industry experience. Our businesses specialise in automotive mechanical repairs, auto electrical services, caravan servicing, repairs, insurance work, upgrades and custom installations. Our reputation has been built on quality workmanship, honest advice and outstanding customer service.

Benefits

- $90,000–$110,000 + super, depending on experience
- Full time, four-day working week — Monday to Thursday
- Every Friday off — three-day weekends every week
- Permanent, long-term management opportunity
- Established, family-owned Queensland businesses
- Modern, fully equipped automotive and caravan workshops
- Genuine responsibility, autonomy and involvement in business operations
- Supportive and experienced workshop teams
- Ongoing training and professional development
- Opportunity to grow into a broader operational leadership role

📌 Automotive Service & Operations Manager / 4-Day Work Week / Every Friday Off (Sandgate)
🏢 Allbrand Caravan Services
📍 Sandgate