Responsibilities

- Respond to customer calls, answer enquiries, and resolve issues.
- Clearly explain products, services, and policies to help customers make informed decisions.
- Manage customer complaints, provide suitable solutions, and escalate to the technical team when necessary while coordinating communication.
- Log customer complaints, enquiries, and feedback for follow-up and service improvement.
- Handle warranty-related services, including repairs, returns, and exchanges.
- Work with the technical support team to assist customers with product usage issues.
- Manage Home ESS leads and coordinate with installation partners for installations.
- Process government rebate applications, issue invoices, schedule installations, and follow up on payments.




- Maintain accurate and comprehensive records of Home ESS leads and projects.

Qualifications

- Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.

Required Skills

- Solid project coordination skills, customer service mindset, sense of responsibility, teamwork, and ability to execute tasks effectively.
- Ability to work under pressure and a genuine passion for customer service.
- Fluent spoken and written English.
- Preference for someone who is organised and maintains order in their work style.

📌 客服代表 (Sydney)
🏢 BLUETTI
📍 Sydney