We're partnering with a growing, multi-brand organisation that's looking to appoint a Business Systems & AI Lead to take ownership of how its technology, systems, processes, data and automation work together.

As the business continues to scale, there's a genuine prospect to rethink how things operate, improve connectivity between platforms and introduce practical automation and AI solutions that deliver measurable business value.

This is a newly created position, reporting directly to the CEO, with the opportunity to shape and establish the organisation's business systems and AI capability.

Importantly, this isn't a traditional IT management role, nor is it purely strategic.

We're looking for someone who can understand the bigger picture, identify opportunities, design solutions and then get hands-on with implementation.

What You'll Be Doing

- Take ownership of the organisation's business systems, automation and AI roadmap.
- Assess the existing technology landscape, identifying gaps, inefficiencies and opportunities for improvement.
- Improve integrations and data flows between core business platforms.
- Identify, design and implement automation solutions that eliminate manual processes and duplicated effort.
- Explore and implement practical AI applications across internal workflows, operations and customer experiences.
- Work closely with business leaders to understand challenges and translate requirements into practical technical solutions.
- Evaluate new platforms, technologies and tools based on scalability, commercial value and business requirements.
- Establish appropriate governance around systems, data, automation and AI.




- Partner with external technology providers and internal stakeholders to deliver improvements.
- Help build a more connected, efficient and scalable technology environment to support future growth.

Ideally, you'll bring:

- Experience across business systems, systems architecture, digital transformation, automation or business technology.
- Strong understanding of systems integrations, APIs, workflows and data flows.
- Hands-on experience implementing, integrating or optimising business platforms.
- Practical exposure to AI and automation, with an understanding of where these technologies can deliver genuine value.
- The ability to understand business processes, challenge existing approaches and design better ways of working.
- Experience working with multiple stakeholders and translating business requirements into technical solutions.
- Strong commercial awareness and an ability to prioritise initiatives based on business impact.
- Confidence working autonomously and taking ownership of projects from concept through to delivery.

The Type of Person Who Will Thrive You'll probably be someone who gets frustrated seeing businesses operate with disconnected systems,



repetitive manual processes and technology that isn't being used to its full potential.

You naturally look for better ways of doing things.

You're equally comfortable discussing business priorities with a CEO as you are getting into the technical detail of an integration, designing a workflow or building an automation.

You don't need a large team around you to make things happen, and you're comfortable operating in an environment where you'll be helping define the roadmap rather than inheriting an established one.

Above all, you're a builder, not just an adviser.

Why Consider This Opportunity?

- Newly created role with genuine ownership and autonomy.
- Direct reporting line to the CEO.
- Opportunity to establish and shape a business systems and AI function.
- Broad exposure across multiple brands and business functions.
- A combination of strategy, architecture and hands-on technical delivery.
- Scope to introduce meaningful improvements and see the commercial impact of your work.
- Join an established, growing organisation with ambitious plans.

If you're someone who enjoys connecting business systems, building practical solutions and making technology work harder for the business, we'd love to hear from you. Please apply for more information and immediate consideration.

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.

We welcome applications from individuals of diverse backgrounds, including those with lived experiences.

If you require any adjustments during the recruitment process, please don't hesitate to reach out to the BLACKROC Consultant.

📌 Business Systems & AI Lead. (Gold Coast)
🏢 BLACKROC Recruitment
📍 Gold Coast