Drive the future of operational technology in one of Australia's leading waste management businesses

At Waste Services Group (WSG), we're transforming how waste and resource recovery services are delivered. As one of the nation's largest integrated waste management and resource recovery businesses, we support customers through operational excellence, and outstanding service.

We are seeking an experienced Business Systems Product Owner to lead the strategy, optimisation, and continuous improvement of our critical operational and customer-facing platforms within our Solids Division. This is a unique opportunity to influence business performance, customer outcomes, drive improvements and digital transformation initiatives across a national operation.

About the Role

Reporting to the Head of Information Technology, you will be accountable for maximising the value, adoption, performance, and long-term sustainability of key business systems including:

- AMCS Wastedge
- Microsoft Dynamics CRM
- 8x8 Contact Centre Platform

You will own the product lifecycle from strategy and roadmap development through to delivery, governance, optimisation, and business-as-usual support, partnering closely with Operations, Customer Service, Sales, Commercial, Finance and IT teams.

Key Responsibilities

- Develop and maintain a systems roadmap aligned with operational, customer and commercial priorities.
- Manage and prioritise the product backlog, balancing business value, risk, technical debt and operational impact.
- Identify opportunities to leverage automation, analytics, AI and workflow improvements.
- Lead system enhancement initiatives from concept through to deployment.
- Drive measurable improvements in operational efficiency and customer experience.




- Translate business requirements into practical technology solutions.
- Maintain governance over system configuration, access controls, workflows and integrations.
- Manage vendor relationships, support partners and critical issue resolution.
- Ensure strong data quality practices and continuous system improvement.
- Support acquisition integrations and business onboarding initiatives.

About You You are a commercially minded Product Owner or Business Systems professional who enjoys combining technology, operational excellence and stakeholder engagement to deliver meaningful business outcomes.

You will bring:

- Tertiary qualifications in Information Technology, Business, Engineering or a related discipline.
- 10+ years' experience within the IT industry.
- Proven experience in Product Ownership, Business Systems, Application Management or Business Analysis roles.
- Experience managing enterprise applications, vendors and technology partners.
- Strong experience delivering system enhancements, process improvement initiatives and technology projects.
- Excellent stakeholder management and influencing skills.
- Robust analytical and problem-solving capability.
- Experience documenting business requirements, workflows and functional specifications.
- Knowledge of integrations, APIs and enterprise application ecosystems.

Highly Regarded

- Experience with AMCS Wastedge.
- Experience with contact centre platforms such as 8x8.
- Experience within waste management, logistics, transport, field services or asset-intensive industries.

Apply Now If you're a driven Product Owner with a technical background who thrives at the intersection of business and technology and wants to make a tangible impact in a growing organisation, we'd love to hear from you!

Apply today and help shape the future of operational technology at Waste Services Group.

📌 Business Systems Product Owner (Melbourne)
🏢 WSG
📍 Melbourne