/n

/n

/n

/n We think outside the box by redefining recruitment/n At Synergie Australia, we connect outstanding people with great opportunities. We are currently recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta. /n This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance. /n The important parts/n /n

- Position: Call Centre Operator

/n

- Location: Parramatta, NSW

/n

- Pay Rate: $37.50 per hour + Super

/n

- Contract: 23 October 2026 to 22 April 2027

/n

- Hours: 35 hours per week, 7 hours per day

/n

- Roster: Rotating roster between 7:00am and 7:00pm, Monday to Friday

/n

- Work Arrangement: 100% onsite

/n

- Comprehensive initial training provided

/n

- Police Check required

/n

- In-person interview required in Parramatta

/n /n Please note: Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period. /n What you will be required to do/n Working within a high-volume contact centre environment, you will: /n /n

- Provide professional and helpful customer service across a range of enquiries

/n

- Handle inbound customer interactions while maintaining a high standard of service

/n

- Accurately navigate internal systems and record customer information

/n

- Communicate clearly and professionally with customers

/n

- Manage emails and written correspondence with robust attention to detail

/n

- Follow established processes, procedures and service standards

/n





- Quickly learn and confidently use new systems and software

/n

- Work collaboratively with your team and Subject Matter Experts

/n

- Participate in comprehensive classroom training and supported on-the-job learning

/n

- Transition to independently managing customer enquiries following successful training and assessment

/n /n To be successful in the role you will/n /n

- Have 2 to 3 years' customer service experience, ideally across call centre, administration, retail or a similar customer-facing environment

/n

- Have previous experience working within an office environment

/n

- Possess excellent written and verbal communication skills

/n

- Be confident speaking with a wide variety of customers

/n

- Have strong email etiquette and professional written communication skills

/n

- Have intermediate computer skills and be comfortable working across multiple systems

/n

- Be proficient with Microsoft Office, particularly Outlook and Teams

/n

- Be technically savvy and able to learn new systems quickly

/n

- Be reliable and committed to attending the full training program

/n

- Be available to work across the rotating roster between 7:00am and 7:00pm Monday to Friday

/n

- Be comfortable working 100% onsite in Parramatta

/n





- Be willing and able to complete a Police Check

/n /n Previous public sector experience will be highly regarded but is not essential. /n Training & roster/n Successful candidates will complete two weeks of full-time, classroom-style training, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently. /n Full attendance throughout the training program is required. /n Following training, you will work across a two-week rotating roster, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times. /n What’s on offer for you/n /n

- $37.50 per hour + Super

/n

- 35-hour working week

/n

- Initial contract through to April 2027

/n

- Opportunity to build experience within a large public sector environment

/n

- Structured training and ongoing support

/n

- Parramatta location

/n

- Monday to Friday roster

/n

- No weekend or public holiday shifts

/n

- 10 positions available

/n /n About Synergie Australia/n Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities. /n If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you. /n Apply now with an updated resume to be considered for this opportunity. /n

/n

/n

/n

📌 Call or Contact Centre Operator (Sydney)
🏢 Synergie
📍 Sydney