Case Manager – Brain and Spinal Cord Injury

Crescent Care Foundation | South Western and Western Sydney

About us

Crescent Care Foundation is a Liverpool-based NDIS-registered provider and ACNC-registered charity. We support people with disability and their families across South Western Sydney, Western Sydney and the Blue Mountains, with a solid focus on culturally and linguistically diverse communities.

We are applying to join icare’s Approved Case Managers (Lifetime Care) Prequalification Scheme (SCM11991). We are looking for experienced case managers to nominate with our application and to work with people who have severe injuries from motor vehicle or workplace accidents.

The role

You will provide case management for people with traumatic brain injury, spinal cord injury and other severe injuries, across the rehabilitation journey from hospital discharge to living in the community. This includes:

- person-centred planning and goal setting with participants and families
- coordinating rehabilitation, allied health, attendant care and community services
- assessing risk and putting safeguards in place
- preparing plans and service requests under the Lifetime Care Guidelines and workers compensation requirements
- monitoring outcomes and working closely with icare

Essential requirements (set by icare, so we cannot waive them)

- A Bachelor’s degree or higher in Occupational Therapy, Social Work, Nursing, Psychology, Physiotherapy, Speech Pathology, Exercise Physiology, Rehabilitation Counselling, or another health, rehabilitation, disability or human services discipline accepted by icare
- At least 5 years of full-time (or equivalent) professional experience in person-centred case management for people with severe injuries, disabilities and complex needs. Student placements and practicums do not count.




- Availability for at least 20 hours a week across 4 days during business hours
- Current Ahpra registration, if your profession requires it
- A National Police Check, and a Working With Children Check if you will work with people under 18

Highly regarded

- A second language is highly regarded, such as Arabic, or being bilingual in another community language
- Experience with children and young people, people ageing with a severe injury, or people with challenging behaviours after brain injury
- Experience with Lifetime Care, Workers Care, CTP or other compensation schemes
- Current icare approval as a case manager. Everyone currently approved must re-apply in this intake, and we welcome applications from approved case managers.
- Living in or near South Western or Western Sydney

Engagement options

- Contract or subcontract (ABN): 75% of the hourly rate icare approves for each referral, paid for approved hours.
- Start date: when icare approves our application, expected early 2027
- Referrals come from icare and depend on matching participants to case managers.

What we offer

- Referral pathways through our community and CALD networks in Western and South Western Sydney
- Administration, invoicing and compliance support, so you can focus on participants
- Leave cover from a second case manager in our team

Important dates To be included in our application, you will need to:

- apply by Thursday 22 October 2026
- if shortlisted, complete and sign icare’s Case Manager Application Form yourself, by Wednesday 28 October 2026





icare requires each case manager to complete their own form. We will give you the form and the criteria, but we cannot write it for you.

How to apply

Send your CV, a copy of your degree certificate(s) and a short cover letter to Omar Kabbout, Director, at [email protected]. Your cover letter should say which injury types and age groups you have worked with and how many years of case management experience you have. For questions, call 1300 952 595.

Crescent Care Foundation welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disability.

Pay: $90,000.00 – $130,000.00 per year

Application Question(s)

- Can you provide a copy of your degree certificate if shortlisted?
- How many years of full-time (or equivalent) case management experience do you have with people with severe injuries, disabilities and complex needs? Do not count placements or practicums.
- Which injury groups have you provided case management for?
- Which age groups have you worked with?
- Are you currently an icare-approved case manager
- Have you worked within a compensation or funding scheme such as Lifetime Care, Workers Care, CTP, workers compensation or the NDIS?
- Can you work at least 20 hours a week across 4 days during business hours?
- If shortlisted, can you complete and sign icare’s Case Manager Application Form yourself by Wednesday 28 October 2026?
- Do you speak a second language fluently? If Yes, please add the language.
- Do you hold current Ahpra registration, if your profession requires it?
- Do you hold, or are you willing to obtain, a National Police Check and a Working With Children Check?
- Which bachelor degree (or higher) do you hold?

Work Location: Hybrid remote in Sydney Western Suburbs NSW

📌 Case Manager (Sydney)
🏢 Crescent Care
📍 Sydney