Introduction:

Why ELMO?

- Flexible working arrangements (Hybrid)

- Employee assistance program - counselling, contemporary health and wellbeing support.

- Salary sacrifice options & service recognition rewards

- You will be part of a fast-growing company where the opportunities are endless

- Learning & development opportunities and social clubs.

About us

Founded in 2002, ELMO Software is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay. With a mission to create best-in-class technology accessible to all workplaces, ELMO is constantly evolving. Our innovative solutions are at the forefront of a disruptive technology industry, driven by the transition of organisations towards online systems which automate processes and aggregate information in new and intelligent ways.

Today, the broader ELMO Group consists of several brands and entities including PeoplePulse, Pivot, HROnboard, Vocam, Webexpenses and BreatheHR.

Description:

The Case Manager at Company Name plays a crucial role in coordinating and managing the care and services provided to clients. This position involves working closely with individuals to assess their needs, develop personalised care plans, and ensure that all aspects of their treatment are efficiently delivered.

Key responsibilities include:

- Conducting comprehensive assessments of clients' needs and circumstances.

- Developing, implementing, and reviewing individualised care plans in collaboration with clients and relevant stakeholders.

- Coordinating services across various sectors including healthcare, social services, and community resources.





- Monitoring client progress and adjusting care plans as necessary to ensure optimal outcomes.

- Providing support and guidance to clients and their families throughout the case management process.

- Maintaining accurate and up-to-date records of client interactions, progress notes, and service delivery details.

- Liaising with multidisciplinary teams to facilitate communication regarding client care strategies.

- Ensuring compliance with relevant laws, regulations, and organisational policies related to case management practices.

This position requires a proactive approach to problem-solving while demonstrating empathy, strong communication skills, and the ability to work both independently and collaboratively within a team setting.

The Case

Manager is essential in empowering clients towards achieving their goals while navigating complex systems of care.

Skills and Experiences:

Required skills

- Strong communication and interpersonal skills

- Excellent organisational and time management abilities

- Proficient in case management software and Microsoft Office Suite

- Ability to work collaboratively within a multidisciplinary team

- Critical thinking and problem-solving capabilities

- Empathy and active listening skills to support clients effectively

- Keen attention to detail for accurate documentation and reporting

Required experiences

- A minimum of 2 years' experience in case management or a related field

- Experience working with diverse populations, including vulnerable groups

- Background in social work, psychology, or healthcare preferred

- Demonstrated experience in developing care plans and interventions

- Familiarity with relevant legislation and ethical guidelines in case management

- Previous involvement in crisis intervention and conflict resolution scenarios

📌 Case Manager (Waterloo)
🏢 golddemosite10
📍 Waterloo