We have an exciting opportunity for a casual Telephone Operator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.

About the Role

This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

As a Telephone Operator, you will provide highly polished customer service, have impeccable listening and multi tasking skills, ability to solve problems and a genuine desire to ensure the best outcome for our guests.

You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.

Your key responsibilities

- Answering incoming calls from both in-house and external guests.
- Log and follow up on guests requests with the appropriate departments.
- Direct calls to guest rooms, departments, or key stakeholders of the business.
- Places outgoing calls when required.
- Provides information about hotel services to guests.
- Knows what action to take when an emergency call is required.
- Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.





To be successful in this role you will have

- Authentic customer service.
- Impeccable grooming and presentation.
- Strong communication and listening skills.
- Ability to work in a team environment and under pressure.

Why Meriton Suites?

- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- ‘Merit Academy’ our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Team Member accommodation discounts
- Friends and Family discounts
- Kudos – Monthly recognition awards
- Team activities and social events
- Induction program for all new starters

Join us If you would like to be considered for this chance, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

📌 Casual Telephone Operator - Surfers Paradise
🏢 Meriton Suites
📍 Surfers Paradise