Catering & Operations Coordinator
Marco Polo Kitchen | Brisbane CBD
Marco Polo Kitchen is looking for a hands-on Catering & Operations Coordinator to be the engine room of our corporate catering business. If you love organised chaos, thrive on solving problems on the fly, and get satisfaction from a perfectly run day - this is your role.
You'll be the link between our kitchen, our clients, and our café teams - making sure every order, delivery, and detail lands exactly right.
The Role
Based at our Brisbane CBD head office, you'll manage catering orders from first enquiry through to delivery, keep our admin running smoothly, and support the leadership team across day-to-
day operations. No two days look the same - one minute you're confirming a 50-person order,
the next you're troubleshooting a last-minute dietary change or chasing a delivery driver.
This role suits someone highly organised, proactive, and unflappable under pressure &
someone who genuinely enjoys the pace of hospitality.
Who You'll Work With
● Directors and Senior Management
● Catering Kitchen Team
● Café Supervisors and Front of House Teams
● Delivery Drivers and External Suppliers
● Corporate Clients and Building Tenants
● Marketing and Accounts Support Teams
What You'll Do
Catering Coordination
● Manage incoming catering enquiries via phone, email, and online ordering platforms
● Process and confirm orders accurately and efficiently
● Liaise with the kitchen on production requirements and deadlines
● Prepare daily run sheets, labels, and delivery schedules
● Handle last-minute changes and special requests without missing a beat
● Communicate dietary requirements clearly across the team
● Deliver exceptional customer service from enquiry to delivery
● Follow up with clients to build lasting relationships
Admin & Office Support
● Manage daily inboxes and phone enquiries
● Maintain customer databases, account records, and contact lists
● Assist with invoicing, purchase orders, and account reconciliations
● Support weekly reporting for management
● Maintain filing systems, documents, and internal SOPs
● Support supplier communications and ordering
● Keep the office running smoothly day-to-day
Operational Support
● Help refine systems and workflows for greater efficiency
● Support seasonal campaigns, promotions, and events
● Assist with internal communications across multiple café locations
● Spot opportunities to improve customer experience
● Jump in wherever needed - this role is genuinely varied
What You'll Bring
● Exceptional organisation and time management
● Sharp attention to detail and accuracy
● Excellent written and verbal communication
● Comfort juggling multiple priorities without dropping the ball
● A warm, customer-first communication style
● Calm, clear-headed energy under pressure
● Initiative and sharp problem-solving instincts
● Solid computer literacy (email, spreadsheets, booking/ordering systems)
● Confidence working independently and as part of a team
● Hospitality, events, catering, or admin experience highly regarded
You Are
Friendly, warm, and professional. Naturally organised and process-driven. Fast-moving,
solutions-focused, and reliable. Positive, adaptable, and genuinely energised by a busy hospitality environment.
Why Marco Polo Kitchen?
We're more than a café and catering business - we're a tight-knit team delivering standout food and service to Brisbane's corporate community.
● Monday to Friday only - no nights, no weekends
● Supportive, energetic team culture
● Quick-paced, varied role - never a dull moment
● Room to grow with an expanding business
● Beautiful CBD work environment
● Staff perks including coffee and team discounts
Join the Team
If this sounds like you, we’d love to hear from you.
Please send your resume and a short cover letter telling us why you’d be a great fit for Marco
Polo Kitchen to
[email protected]
Pay: $70,000.00 – $80,000.00 per year
Application Question(s)
- Have you had previous experience in a similar role?
Work Authorisation:
- Australia (Required)
Work Location: In person
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