Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award winning service. Tyrian providing guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.
The Role:
We are seeking a Christmas casual reception/guest attendant at our Albert Park Lake location, with a potential of on-going employment after the festive season. Reporting directly to the Front of House Manager. You will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for.
Key Responsibilities Include:
Handling of incoming calls from in house and potential guests.
Following processes for checking guests in and out, as well as processing payments.
Creating and updating reservations over the phone and via email.
Ensuring guests experience a high level of service.
Handling guest enquiries, requests, complaints and comments in a timely and skilled manner.
Completing simple daily reporting.
The successful candidate will have:
Experience in customer service.
The ability to think quickly and problem solve.
High level of attention to detail.
The discipline to work alone and within a small team.
A professional attitude and appearance.
Prior experience with RMS booking system is ideal but not essential.
Please note: This role is onsite
Candidates must have full working rights within Australia and must not be on a student visa. If you are interested in this role and are looking for a new challenge please apply via indeed. Successful applicants will be notified to conduct a short interview process.
Employer questions
Your application will include the following questions:
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
Job Type: Casual
Pay: $28.20 – $55.00 per hour
Schedule
- 8 hour shift, Availability to cover shifts of a 24hour operation including public holidays