/n Be the engine room behind exceptional client service. /n /n At Alexander Spencer, we believe great client experiences don’t just happen they’re built behind the scenes by talented people who keep everything running seamlessly. /n We’re looking for an organised, proactive and customer-focused Client Services Support professional to join our growing team. This is a role for someone who loves bringing order to complexity, enjoys working with people, and takes genuine satisfaction in keeping projects moving. /n /n You’ll work alongside our accountants, managers and support teams to coordinate client engagements from onboarding through to completion, ensuring every client receives an exceptional experience. /n /n If you thrive on organisation, enjoy variety and take pride in getting the details right, we’d love to meet you. /n /n Why Alexander Spencer? /n Alexander Spencer is one of Melbourne’s leading accounting and advisory firms with a proud 70-year history of helping businesses and individuals achieve financial success. /n /n Our people are the reason clients stay with us, and we are a workplace where talented professionals can grow their careers while enjoying coming to work. /n /n What you’ll enjoy /n /n

- Modern office in Camberwell

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- Supportive and collaborative team culture

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- Ongoing learning and professional development

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- Employee recognition programs

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- Social events and team celebrations

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- Casual Fridays

/n /n About the Role /n This is more than a traditional administration position. As our Client Services Support, you’ll become the operational hub connecting our clients, accountants and support teams. /n You’ll oversee the administration and coordination that keeps engagements progressing, ensuring documentation is complete,



clients remain informed and our internal processes run efficiently. /n /n You’ll play a critical role in delivering the exceptional client service Alexander Spencer is known for. /n /n Your Day Will Include… /n /n

- Coordinating new client onboarding from start to finish

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- Preparing engagement letters and client documentation

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- Managing electronic document workflows and obtaining signed documentation

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- Liaising with clients regarding information requests and outstanding documents

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- Supporting Managers and Accountants throughout client engagements

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- Managing ATO and ASIC administration

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- Preparing invoices and supporting billing processes

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- Creating and maintaining client records across our practice management systems

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- Preparing corporate secretarial documentation

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- Monitoring workflow, timesheets and reporting

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- Supporting the preparation of client correspondence, reports and presentations

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- Ensuring every engagement progresses smoothly and on time

/n /n No two days are ever the same, making this an ideal role for someone who enjoys variety and taking ownership. /n /n About You /n You’ll be someone who naturally stays one step ahead. /n You’re highly organised, love a good checklist and rarely let things slip through the cracks. You enjoy supporting others,



communicate professionally and genuinely care about providing outstanding service. /n You’ll ideally have: /n /n

- 2-5 years’ experience in client services, administration or professional services

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- Experience within an accounting or financial services practice (highly regarded)

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- Strong organisational and time management skills

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- Excellent written and verbal communication

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- High attention to detail

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- Confidence managing multiple priorities simultaneously

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- A proactive approach and willingness to take ownership

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- Strong relationship-building skills

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- Proficiency with Microsoft Office

/n /n Experience with any of the following would be advantageous: /n /n

- Xero Practice Manager (XPM)

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- FYI Docs

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- FeeSynergy

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- Content Snare

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- FuseSign

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- ATOmate

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- ASIC administration

/n /n Why You’ll Love This Role /n This is a fantastic chance for someone looking to build a long-term career in professional services. /n /n You’ll become an integral part of a respected accounting firm where your contribution genuinely matters. You’ll work with experienced professionals, develop new skills, and play an important role in delivering exceptional outcomes for our clients every day. /n /n If you’re someone who enjoys creating structure, solving problems and making life easier for both clients and colleagues, we’d love to hear from you. /n /n Apply now and become part of a team that’s committed to Elevating Every Connection. /n /n Please note: /n As part of our recruitment process, all preferred candidates will be required to undergo a National Police Check. Employment is subject to the satisfactory completion of this background check. /n /n

📌 Client Services Support (Melbourne)
🏢 Alexander Spencer
📍 Melbourne