Empax Centre is seeking an empathic, highly organised and detail-orientated Client Support Coordinator to join our growing mental health clinic team in Subiaco.

This is a full‑time, client focused healthcare administration role where you'll the primary point of contact for clients, coordinating care and supporting them, psychiatrists, therapists and clinicians throughout their treatment journey. We are also open to considering a job-share arrangement for the right candidates.

If you are passionate about providing high quality care co-ordination, excel at managing complex logistics and wants to do genuinely meaningful work, we'd love to hear from you.

About Empax Centre

Empax Centre delivers high‑quality, client‑focused mental health services. We are committed to excellence, safety, trust and compassionate care and we value the people who make this possible every day.

The Opportunity

As the primary point of contact for our clients throughout their treatment journey with the Empax Centre, you will play a vital role in delivering a seamless and supportive experience. Working closely with a multidisciplinary mental health team, you will coordinate client care from acceptance into the treatment program through to the completion of treatment, guiding them through each stage of their care journey and ensuring they feel informed, supported and prepared. This role suits someone who enjoys variety, responsibility and purpose, and who brings empathy, accuracy and professionalism to everything they do.

Key Responsibilities

- Serve as the primary point of contact for clients throughout their treatment journey,



providing empathetic guidance and support.
- Manage client correspondence via phone, email and other appropriate communication channels.
- Support the processing of client information and pre-treatment administrative procedures.
- Provide clear, timely information and escalate clinical concerns or care-related matters.
- Coordinating and confirming client treatment in collaboration with clinicians, support teams and external stakeholders.
- Track client progress throughout the treatment journey and communicate relevant updates to appropriate team members and external stakeholders.
- Preparing and maintaining client files and clinical documentation ensuring accuracy and completeness.
- Managing electronic medical records and patient management systems.
- Liaise with clinical, administrative and external stakeholders to coordinate care and share relevant documentation.
- Work collaboratively with administrative, clinical and governance teams to support compliance, quality assurance and confidentiality requirements.

About You

You are organised, reliable and people‑focused, with experience in medical administration or a client-facing healthcare support or coordination role.



Candidates must hold Australian permanent residency status to be eligible for this position.

Essential:

- Demonstrated experience in a a clinical setting or client-facing support role, with a strong understanding of patient journeys within a clinical environment.
- Exceptional communication skills, including ability to communicate sensitive information with clarity, discretion, empathy, and active listening.
- Meticulous attention to detail and robust organisational skills, with the ability to manage complex client support and administrative tasks.
- Confidence using practice management software, applications and databases with the ability to learn new systems and adapt to evolving technologies.
- Ability to manage competing priorities in a busy clinical environment
- Ability to work independently, take initiative and collaborate effectively within a multidisciplinary team

Highly Desirable:

- Experience in mental health, psychology, psychiatry or allied health.
- Direct experience in coordinating or facilitating client care
- Familiarity with multidisciplinary clinical teams, external stakeholder liaison and patient management systems (e.g. Halaxy, Best Practice)

What We Offer

- Full‑time role (38 hours per week), with job-share arrangements considered for suitable candidates.
- Work in modern facilities in Subiaco withsome approved WFH flexibility once established in the role.
- A supportive, values‑driven organisation
- A collaborative team culture working alongside experienced clinicians
- Chance to build a long‑term career in mental health care

📌 Client Support Coordinator - Mental Health Clinic (Subiaco)
🏢 Empax Centre
📍 Subiaco