Club Manager – Member Experience & Team Leadership

Sista Fitness Morley | Permanent Part-Time | Monday–Friday, 5:30am–12pm

We're looking for someone who genuinely believes exceptional service starts with them. Someone who sets high standards, takes responsibility for delivering results and brings out the best in the people around them.

This is a hands-on Club Manager role where you'll build meaningful relationships with members, manage the day-to-day running of the club and lead your team to consistently deliver the Sista Fitness difference.

If you're organised, dependable and ready to take the first step into management or develop your existing leadership experience, we'd love to hear from you.

About Sista Fitness

Sista Fitness is a full-service, female-only health club brand dedicated to empowering women through fitness, wellbeing and community.

Our clubs are welcoming, supportive spaces where members feel comfortable, connected and encouraged to achieve their goals.

About the Role

As Club Manager at Morley, you'll be responsible for the member experience, team leadership and smooth day-to-day operation of the club.

You'll work independently on Reception each morning, building relationships with members, understanding what matters to them and creating personalised experiences that make a difference.

You'll also lead the team across Reception, Crèche and Personal Training, setting clear expectations, maintaining strong communication and ensuring the Sista Fitness experience is delivered consistently across every shift.

Your key responsibilities will include:

- Delivering exceptional member service, managing enquiries, feedback and follow-ups.

- Leading your team,



setting expectations and maintaining accountability for standards and performance.

- Managing staff rosters, timesheets and day-to-day club operations.

- Implementing Sista Fitness promotions, initiatives and service standards.

- Supporting membership growth, engagement and retention through great service and follow-through.

- Ensuring the club is welcoming, well-presented and running smoothly.

This is a permanent part time role, working Monday to Friday from 5:30am to 12pm (30 hours per week).

The role also requires flexibility to respond to staffing or operational needs outside your regular hours, including being contactable by phone and occasionally stepping in to support the club.

You'll Thrive in This Role If You...

- Genuinely enjoy connecting with people and delivering exceptional customer service.

- Are reliable, organised and take responsibility for getting things done.

- Have high personal standards and consistently lead by example.

- Communicate clearly, support others and hold yourself and your team accountable.

- Take initiative, solve problems and follow through on commitments.

- Are open to feedback, willing to learn and keen to develop your leadership capability.

We're looking for someone with strong customer service experience who has demonstrated initiative, responsibility and leadership potential. Previous management or fitness industry experience is an advantage, but not essential.

How to Apply

If you're passionate about creating exceptional experiences and ready to take responsibility for a club and its team, we'd love to hear from you.

Please submit your resume and a cover letter telling us why this role appeals to you and what you would bring to the Sista Fitness Morley team.

📌 Club Manager – Member Experience & Team Leadership (Morley)
🏢 Sista Fitness
📍 Morley