Field Based Collections SpecialistYour new company An established and growing organisation within the financial services sector is seeking motivated and customer-focused professionals to join its field collections team. With a strong reputation for delivering practical solutions and positive customer outcomes, the business offers a supportive culture, ongoing development opportunities, and excellent earning potential.

Your new role

This is a field-based position where you'll spend much of your time meeting customers face-to-face, building relationships, and helping achieve positive outcomes. You will operate autonomously while being supported by an experienced and collaborative team.

Key responsibilities include

- Meeting customers in person and conducting follow-up discussions via phone
- Negotiating and establishing sustainable repayment arrangements
- Building rapport and maintaining professional customer relationships
- Monitoring payment arrangements and managing follow-up activities
- Maintaining accurate records and ensuring compliance with internal policies and procedures
- Managing your own schedule and travel requirements
- Travelling nationally as required (once every 5 weeks)

What you'll need to succeed

- Exceptional communication and interpersonal skills
- The ability to confidently manage difficult or sensitive conversations




- Strong negotiation and problem-solving capabilities
- A resilient, self-motivated, and results-driven approach
- Experience in collections, customer service, sales, field-based roles, or account management is highly regarded
- Strong organisational and time management skills
- Basic proficiency using mobile technology and email systems

Essential requirements:
- Full Australian Driver's Licence
- Background checks will be conducted
- Australian Citizenship or Permanent Residency
- Ability to work a 47-hour week
- Ability to travel interstate for approximately one week per month

What you'll get in return

- Competitive salary of $88,500 + Super
- Commission structure with excellent earning potential (OTE 150,000)
- Fully maintained company vehicle
- Comprehensive training and ongoing support
- Genuine career progression opportunities within a growing business
- Energetic and supportive team environment
- The opportunity to make a positive impact while building a rewarding career

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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📌 Collections Specialist – Field Based (100)
🏢 Hays
📍 100