Great customer service is in the follow-through. An enquiry answered clearly. An order checked carefully. A customer kept informed before they need to chase.

If that sounds like the way you work, this could be a great fit.

Our client is an established Australian high-end window furnishings business seeking a Customer Care Officer to join its Revesby team. You’ll be a key contact for customers and dealers, helping enquiries become accurate orders and keeping things moving through production and delivery.

We’re particularly interested in people with window furnishings experience, but would also love to hear from those who have worked with fabrics, soft furnishings or made-to-measure interiors. Experience with curtains, blinds, upholstery, custom furniture, cabinetry, kitchens or wardrobes could translate well.

Your day-to-day

You’ll combine customer contact with order processing and coordination across the business. You’ll:

- Answer customer and dealer enquiries by phone, email and in person
- Provide transparent information about products, orders and processes
- Enter and check orders, following up on missing or inconsistent details
- Handle order changes, cancellations, returns and after-sales enquiries
- Work with production, warehouse and dispatch teams to support timely fulfilment
- Resolve everyday issues, keep customers updated and involve others when needed
- Maintain accurate records and help with samples and general office administration

There’s plenty of variety,



and your ability to stay organised and follow things through will make a real difference.

What you’ll bring

You understand that with a custom order, a small detail can have a big impact. You’re comfortable asking questions, checking information and making sure everyone is clear on what happens next.

You’ll also bring

- Experience in customer service, sales support, order processing or administration
- A friendly, professional manner and clear written communication
- Accurate data entry and strong attention to detail
- Confidence using Microsoft Office and learning new business systems
- The ability to manage competing priorities and stay calm when things get busy
- A practical approach to solving problems and working with others

Industry experience is valued, but it isn’t essential. If you’ve supported customers and managed detailed orders in another product-based business, we’d welcome your application. Why consider this role?

This is an opportunity to use both your people skills and your eye for detail in an established business. You’ll build relationships across its customer and dealer network and work closely with the teams bringing each order to life.

If this sounds like you and you would relish the opportunity to work with an amazing company with innovative, high-end product ranges, we'd love to chat. Please APPLY NOW with your CV and we will be in touch.

📌 Customer Care Officer - Window Furnishings & Interiors (Revesby)
🏢 Search + Gro
📍 Revesby