About Metropolitan Memorial Parks

With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Role

Are you driven by the desire to offer solace and support to grieving families during their most difficult times? Do you excel in providing outstanding customer service, paying meticulous attention to detail and handling sensitive situations with grace and empathy? If these qualities resonate with you, we invite you to join our team in this fulltime permanent position based onsite at Rookwood General Cemetery.

As the first point of contact for families, your role will be crucial in providing compassionate assistance and support. Your responsibilities will encompass a diverse range of duties, all centered around ensuring that families receive the care and attention they need during

Key Responsibilities:

- Handling reception duties including greeting visitors, answering phones, and managing inquiries.
- Assisting with the coordination of services and products offered to customers.
- Following up on documentation and details with stakeholders and families.
- Addressing general inquiries with professionalism and accuracy.
- Managing and escalating customer complaints with empathy and resilience.
- Liaising with and supporting families of the bereaved regarding memorial arrangements, product offerings, locating loved ones and service options.
- Providing exceptional customer service while demonstrating strong organisational skills.





About You: To excel in this role, you should possess the following qualifications and skills:

- A minimum of 3 years' experience in reception and administration support roles.
- Proven ability to thrive in a fast-paced, ever-changing environment.
- Previous experience in the cemetery sector would be advantageous.
- Relevant and transferrable skills and abilities.
- Intermediate to advanced computer skills, including proficiency in in-house systems, CRM software and MS Office.
- Solid attention to detail with a focus on productivity and efficiency.
- Preferably, experience in a customer-centric, service-focused environment.
- Ability to handle difficult or sensitive situations professionally and effectively.
- Proficient in multitasking and managing multiple tasks simultaneously.
- A team player with a cooperative, flexible and proactive approach.

Join Our Team: Joining our team offers a fulfilling opportunity to positively impact families during challenging times. We foster a supportive and inclusive team culture, in a unique environment. Additionally, you'll benefit from a stable work environment and access to professional development opportunities.

To Apply:

If you are dedicated, resilient and looking for a rewarding opportunity to provide exceptional service in a compassionate environment, we invite you to apply for the role by submitting your resume and a cover letter highlighting your relevant experience and why you believe you would be a valuable addition to our team. We look forward to reviewing your application.

📌 Customer Care Support (Rookwood)
🏢 Metropolitan Memorial Parks Land Manager
📍 Rookwood