- Monday at office in Devon Meadows (7.30am start)
/n /n We are a family owned Garden Maintenance and Landscaping business seeking an experienced customer experience / operations support person to co-ordinate our daily operations. This is a stand alone position, reporting to the Managing Director. The key priority for this role is customer service. This is a highly trusted and integral role in our business. /n /n Key tasks include: /n /n
- Respond to customer enquiries by text and email.
Provide Daily
Activity and Follow Up reports to the Managing Director. /n
- Answer diverted calls, screen calls and take messages for follow up. A work mobile will be provided.
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- Job scheduling using Google Calendar. We will be moving to Service M8 in the near future. /n
- Confirm or reschedule bookings. /n
- Liaise with field teams, check status of jobs and communicate with the client. /n
- Review timesheets and notes on the days you work and follow up with the Managing Director.
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- Follow up on feedback received from client and field teams. Ensure ongoing compliance with company policies and procedures. /n
- Prepare and Update Client Service Agreements.
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- Co-ordinate and maintain HR and WHS documentation to meet compliance requirements. /n
- Set up and co-ordinate professional administration processes. (ie: record keeping, filing, timesheet management)
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- Invoicing may also be required once processes have been set up.
/n /n The successful candidate will: /n /n
- Be able to work independently, create and own this brand current position. /n
- Be super organised, adaptable and able to deal with the unexpected with patience and a professional approach.
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- Be very customer first focused, strive to go above and beyond to deliver a positive service experience. Be able to act with a sense of urgency and priority. /n
- Previous experience in a Customer Service role, with scheduling experience an advantage. Office management, reception or personal assistant experience would be ideal. /n
- Have strong administrative experience, preferably in a small to medium business environment. /n
- Be tech savvy, with skills in Google Calendar, Email, Web based SMS, Scheduling Software, web based text messaging service (Service M8) /n
- Leadership qualities, supporting our Managing Director and field teams and making them accountable for their work and ensure they provide excellent customer service. /n /n Other requirements: /n /n
- Police check or ability to obtain before commencement at your own cost.
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- NDIS Worker Orientation Module (on commencement). /n
- NDIS Worker Clearance Check (on commencement) at your own cost.
/n /n /n We envisage this person to work 7.30am – 2pm on Mondays at the office (not negotiable as contact with onsite teams is required), 9.30am – 2.30pm on Tuesdays and Wednesdays from home and other days as required to meet business needs. /n