Your Impact

As Customer Experience & Operations Manager, you'll lead the Customer Success Centre (CSC), setting the strategic direction for service delivery, customer experience, operational performance and transformation initiatives.

Working closely with leaders across Sales, Supply Chain, Logistics, Digital and Customer Experience, you'll play a critical role in shaping how we support customers and drive continuous improvement across the business.

Available as a 12-month internal secondment, this role offers the chance to step into a highly visible leadership position, expand your enterprise exposure and influence, and work closely with senior stakeholders across the business to deliver meaningful customer and commercial outcomes.

Key Accountabilities

- Lead the Customer Success Centre across Australia and Recent Zealand, driving service excellence, operational performance and customer outcomes.
- Set the strategy and direction for customer operations, including service delivery, capacity planning, governance and continuous improvement.
- Build strong partnerships across Sales, Supply Chain, Logistics, Finance, Digital and Transformation teams to improve end-to-end customer experiences.




- Lead and support a team of leaders while fostering a high-performance, customer-focused and accountable culture.
- Act as the business lead for major transformation initiatives, ensuring customer and operational requirements are embedded into future solutions.
- Drive strategic initiatives that improve customer satisfaction, operational efficiency, service performance and business outcomes.

About You

- Proven leadership experience within customer service, customer operations, contact centre, service delivery or a similar operational environment.
- Strong stakeholder management skills with the ability to influence and collaborate across multiple functions and seniority levels.
- Commercially minded with the ability to balance customer outcomes, operational performance, risk and cost considerations.
- Experience leading change, continuous improvement or transformation initiatives within a complex business environment.
- A strategic thinker who can translate data, insights and customer feedback into actionable business improvements.
- Passionate about developing people, building capability and creating high-performing teams.

📌 Customer Experience and Operations Manager (Melbourne)
🏢 Asahi Beverages
📍 Melbourne