About the role

We are looking for an experienced and proactive Customer Experience & Sales Lead to join our team. This role is ideal for someone who enjoys working with customers, is highly organised, and has experience leading a small customer service team. The successful candidate will be responsible for providing a high level of customer service, supporting the day-to-day customer experience function, and ensuring customer enquiries and orders are handled efficiently and professionally.

Key responsibilities

- Manage and support a small customer service team

- Respond to customer enquiries via phone and email

- Process customer orders accurately and efficiently

- Assist customers with product, order, and delivery enquiries

- Resolve customer concerns and issues in a qualified and timely manner

- Liaise with sales representatives, warehouse staff, and other internal departments to ensure customer requirements are met





- Monitor outstanding customer enquiries and follow up where required

- Maintain accurate customer and order information within internal systems

- Assist with general administration and office duties

- Support improvements to customer service processes and procedures

About you

- At least 3 years' experience in a customer service, administration, or similar role

- Previous experience supervising or managing a small team

- Strong communication and interpersonal skills

- Excellent phone and email manner

- Strong organisational and time-management skills

- High attention to detail and accuracy

- Confidence handling customer concerns and resolving problems

- Good computer and administration skills
- The ability to manage multiple priorities in a busy environment
- A proactive attitude and willingness to take initiative

📌 Customer Experience & Sales Lead (Somersby)
🏢 kirily
📍 Somersby