/n Customer Experience Officer /n Be part of something bigger. At HERO, your work isn’t just customer service; it’s helping save lives. As part of our team, you’ll be the first point of contact for people learning life-saving skills through HERO, and you’ll also support Tiny Hearts, our sister company dedicated to helping parents protect their little ones. /n /n This is a great opportunity for someone early in their career who loves helping people and wants to grow in a supportive, purpose-driven workplace. /n /n Here, you’ll enjoy flexibility with one WFH day each week, monthly RDOs, and a culture that celebrates its people: think team days, epic conferences, inspiring leaders, and Christmas parties that everyone looks forward to. /n /n The Role /n /n As our Customer Experience Officer, you’ll be the heartbeat of our customer interactions.

Your mission: make every customer feel valued, understood, and supported. You’ll play a pivotal role in ensuring our service delivery is world-class, contributing to continuous improvement and helping shape our customer experience strategy. /n /n Examples of day-to-day tasks include: /n /n Responding to customer enquiries via phone, email, and chat /n /n Helping customers with bookings, course information, and general questions /n /n Supporting HERO + Tiny Hearts customers /n /n Learning our systems and processes to deliver a smooth,



friendly experience /n /n Administration tasks /n /n We’ll provide training and ongoing support to help you succeed. /n /n /n /n About You /n /n You’ll thrive in this role if you are: /n /n Obsessed with delivering above-and-beyond service /n /n A natural problem solver who can think on your feet /n /n An exceptional communicator who engages confidently with all kinds of customers /n /n A collaborative team player who thrives in a fast-paced environment /n /n Highly organised with strong time management and attention to detail /n /n Patient, empathetic, and an active listener /n /n Comfortable on the phone, quick on a computer /n /n Why Join HERO? /n /n Flexibility: Enjoy one work-from-home day each week to balance life and work. /n /n Impact: Every day, your work helps save lives. That’s purpose you can feel proud of. /n /n Culture that celebrates you – Led by inspiring female leaders, we’re a team that supports, uplifts, and celebrates together.

Think regular team days, epic conferences, special activities, and unforgettable Christmas parties. /n /n Monthly RDOs, plus we shut down over Christmas and New Year so you can recharge. /n /n Growth & recognition: Opportunities to learn, develop, and advance, while being recognised for the work you do. /n

📌 Customer Experience Officer (Pakenham East)
🏢 Hero Head Quarters
📍 Pakenham East