Customer Experience & Support Officer/n Your new company /n Join a well-established organisation dedicated to delivering high-quality services to the community. This is an excellent opportunity to join a collaborative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery. Your new role /n As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department.

Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure efficient service delivery.

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- Managing customer enquiries and requests through to resolution

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- Providing high-level administrative support

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- Maintaining accurate records and databases

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- Preparing correspondence, reports, and documentation

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- Liaising with internal and external stakeholders

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- Supporting day-to-day operational activities and process improvements /n What you'll need to succeed /n

/nTo be successful in this role, you will possess:/n /n

- Previous administration experience

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- Strong customer service and stakeholder management skills

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- Excellent written and verbal communication skills

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- Solid organisational skills with the ability to manage competing priorities

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- High attention to detail and accuracy

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- Proficiency in Microsoft Office Suite

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- A proactive and team-focused approach

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What you'll get in return /n

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- Competitive rate of $44.44 per hour + super

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- Full-time hours, Monday to Friday (35 hours per week)

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- Great work-life balance with no weekend work

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- Diverse and engaging role with a mix of administration and customer service responsibilities

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- Supportive and collaborative team environment

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- Immediate start available

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- Temporary contract through to October 2026

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What you need to do now /n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n

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📌 Customer Experience & Support Officer (Sydney)
🏢 Hays
📍 Sydney