Customer Reservation & Support Agent Internship – Youth Adventure Travel Location: Australia (Byron Bay NSW) Type: Internship (4–6 months) – Flexible hours Start Dates: Flexible throughout the year.

Reports to: Call Centre Manager & Support Manager Compensation: Travel perks, industry experience, and access to free/discounted tours Kickstart Your Travel Career with Happy Travels! Are you passionate about travel and keen to break into the tourism industry? Want to get hands-on experience with one of Australia’s leading youth adventure travel agencies?

Join Happy

Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more – all while working on exciting projects that shape the future of youth travel. About the Internship In this dynamic, fast-paced internship, you’ll work closely with our Call Centre Manager & Support Manager.

At Happy

Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You’ll be part of a small, high-energy team that loves adventure, creativity, and getting things done. What You’ll Be Doing - Chat with current leads over messaging apps or on the phone to help them plan and book trips

- Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
- Send out first messages to new leads quickly to keep conversations moving
- Keep an eye on team inboxes and calls, making sure customers get a timely response
- Follow up with leads and keep records up to date so the sales process runs smoothly
- Step in to help finalise bookings when a team member is away, keeping the customer journey seamless




- Provide friendly aftercare and support to customers, answering questions and making sure they’re happy after booking
- Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
- Book in staff familiarisation trips with third-party operators
- Answering incoming calls from our 1300 customer support number
- Assisting existing customers with any travel issues
- Assisting existing customers with any changes to their itineraries and travel plans
- Investigating and processing customer refund requests
- Managing online reviews and responding to them
- Investigating and rectifying any agent errors
- Quality auditing Who We’re Looking For - A travel lover with a passion for youth adventure, backpacking, or cultural exploration
- Strong attention to detail and solid organisational skills
- Comfortable with spreadsheets, websites, or admin systems (we’ll show you the ropes)
- Great communicator – both written and verbal
- Self-motivated, enthusiastic, and keen to learn
- A marketing, tourism, business, or communications student (or recent grad) What You’ll Get - Hands-on experience in the travel industry with real responsibility from Day 1
- A supportive team setting with training and mentoring from the Call Centre Manager & Support Manager
- Access to famils, free trips, and heavily discounted tours through our travel partners
- A glowing reference and professional experience that looks amazing on your resume How to Apply Send your CV and a short intro email or video to [email protected] with the subject: Customer Reservation & Support Agent Internship – [Your Name] Applications will be reviewed on a rolling basis – don’t wait! This isn’t just an internship – it’s your first step into the travel industry. Help us shape the next generation of unforgettable adventures. Let’s get started. ✈

📌 Customer Reservation & Support Agent Internship (Byron Bay)
🏢 Happy Travels
📍 Byron Bay