/n Customer Reservation &
• Support Agent Internship – Youth Adventure Travel /n /n Location: Australia (Byron Bay NSW) /n Type: Internship (4–6 months) – Flexible hours /n Start Dates: Flexible throughout the year. /n Reports to: Call Centre Manager &
• Support Manager /n Compensation: Travel perks, industry experience, and access to free/discounted tours /n /n Kickstart Your Travel Career with Happy Travels! /n /n Are you passionate about travel and keen to break into the tourism industry? /n Want to get hands-on experience with one of Australia’s leading youth adventure travel agencies? /n /n Join Happy Travels as a Customer Reservation &
• Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more – all while working on exciting projects that shape the future of youth travel. /n /n About the Internship /n /n In this dynamic, fast-paced internship, you’ll work closely with our Call Centre Manager &
• Support Manager.
At Happy
Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You’ll be part of a small, high-energy team that loves adventure, creativity, and getting things done. /n /n ️ What You’ll Be Doing /n /n /n
- Chat with new leads over messaging apps or on the phone to help them plan and book trips
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- Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
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- Send out first messages to new leads quickly to keep conversations moving
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- Keep an eye on team inboxes and calls, making sure customers get a timely response
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- Follow up with leads and keep records up to date so the sales process runs smoothly
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- Step in to help finalise bookings when a team member is away, keeping the customer journey seamless
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- Provide friendly aftercare and support to customers, answering questions and making sure they’re happy after booking
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- Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
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- Book in staff familiarisation trips with third-party operators
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- Answering incoming calls from our 1300 customer support number
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- Assisting existing customers with any travel issues
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- Assisting existing customers with any changes to their itineraries and travel plans
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- Investigating and processing customer refund requests
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- Managing online reviews and responding to them
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- Investigating and rectifying any agent errors
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- Quality auditing
/n /n /n Who We’re Looking For /n /n /n
- A travel lover with a passion for youth adventure, backpacking, or cultural exploration
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- Strong attention to detail and solid organisational skills
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- Comfortable with spreadsheets, websites, or admin systems (we’ll show you the ropes)
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- Great communicator – both written and verbal
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- Self-motivated, enthusiastic, and keen to learn
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- A marketing, tourism, business, or communications student (or recent grad)
/n /n /n What You’ll Get /n /n /n
- Hands-on experience in the travel industry with real responsibility from Day 1
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- A supportive team setting with training and mentoring from the Call Centre Manager & Support Manager
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- Access to famils, free trips, and heavily discounted tours through our travel partners
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- A glowing reference and professional experience that looks amazing on your resume
/n /n /n How to Apply /n Send your CV and a short intro email or video to
[email protected] with the subject: /n Customer Reservation & Support Agent Internship – [Your Name] /n /n Applications will be reviewed on a rolling basis – don’t wait! /n /n This isn’t just an internship – it’s your first step into the travel industry. /n Help us shape the next generation of unforgettable adventures. /n Let’s get started. ✈️ /n
📌 Customer Reservation & Support Agent Internship (Byron Bay)
🏢 Happy Travels
📍 Byron Bay