/n Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community. /n /n What’s on Offer: /n /n /n

- A meaningful role working directly with families in community.

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- Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!

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- Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)

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- Employee Assistance Program – free and confidential counselling service available to all staff.

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- Positive workplace culture with supportive management and leadership

/n /n /n The Role: /n /n As Customer Service Agent you’ll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence. /n /n Key responsibilities include: /n /n /n

- Provide qualified and welcoming customer service to customers

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- Assist customers in accessing and using digital services

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- Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps

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- Provide advice to customers in relation to their eligibility for access to government entitlements and services





/n /n /n What you’ll need: /n /n /n

- Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services

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- Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing

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- Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes

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- Ability to respond to sensitive customer interactions to achieve an effective outcome

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- Strong knowledge of communities within the Region

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- Possess or have the ability to rapidly acquire, administration skills and computer literacy

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- Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.

/n /n /n /n If you’re organised, community-minded, and thrive on providing exceptional support—this role is for you. /n /n How to Apply – submit a copy of your resume highlighting your relevant skills and experience /n /n Download the full Position Description – https://capeyorkpartnership.org.au/jobs/ /n /n Applications Close: Friday 23 January 2026 /n /n For more information, contact: Alicia Nas on (07) 4046 0600 /n /n Aboriginal and Torres Strait Island people are encouraged to apply. /n /n Apply now to join Cape York Solutions. /n

📌 Customer Service Agent - Aurukun
🏢 Cape York Partnership
📍 Aurukun