/n The Company /n /n Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri. As part of the IWS Group, we are growing a business with a outstanding workplace environment. /n /n The Role /n /n We are looking for an organised and customer-focused Customer Service & Bookings Agent to join our team in Kurri Kurri. The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided. /n This is a highly interactive role, with approximately 80% of your day spent handling phone calls.

We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions-focused in a busy environment. /n /n This is a permanent full-time position working Monday to Friday /n /n You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either: /n /n

- 7:00am – 4:00pm, or

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- 8:00am – 5:00pm

/n /n Your responsibilities will include: /n /n /n

- Managing a high volume of inbound customer phone calls and enquiries

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- Responding to customer enquiries via email

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- Processing and coordinating customer bookings

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- Working closely with the Allocations team to ensure bookings are scheduled and managed effectively

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- Providing accurate and timely information to customers

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- Maintaining accurate booking and customer records

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- Using Excel to manage, track and organise information

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- Providing weighbridge relief during team members’ annual leave and sick leave

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- Learning and using the WasteEdge platform, with full training provided

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- Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions

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- Supporting the wider team with general administrative and customer service duties as required

/n /n /n About You /n /n We are looking for someone who is organised, reliable and confident dealing with customers in a high-volume environment. /n /n You will ideally have: /n /n

- Previous experience in customer service, bookings or a high-volume call centre setting

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- Strong verbal and written communication skills

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- Strong Microsoft Excel skills

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- Excellent attention to detail and organisational skills

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- The ability to manage multiple tasks and competing priorities

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- A calm and solutions-focused approach, particularly in a fast-paced environment

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- Experience in the waste management or recycling industry is highly desirable

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- Experience working within the building and construction industry would be advantageous

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- Previous weighbridge experience is highly desirable, but not essential – full training will be provided

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- Retail customer service experience will also be considered

/n /n /n Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre-employment medicals, including a drug and alcohol screen for the successful applicant. /n We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted. /n /n For additional information about the company, kindly visit our website at www.recyclecentralgroup.com.au /n /n

📌 Customer Service & Bookings Agent (Loxford)
🏢 IWS
📍 Loxford