Department for Child Protection

Job reference: 860728

Location: 5000 - ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone Role Status: Full-time temporary vacancy until 12 February 2027 with possibility of extension

Remuneration: ASO2 ($66,442 - $69,504) plus 12% superannuation The Office of the Chief Executive is seeking a Customer Service Officer to play a key role in ensuring enquiries and feedback are handled with professionalism, care and efficiency. Based in the Adelaide CBD, you will be the first point of contact in the Complaints and Feedback Management Unit, engaging with both internal and external stakeholders. Your ability to respond accurately and promptly to a diverse range of enquiries will help ensure complaints, compliments and feedback are managed in a responsive and effective way.

This role will suit someone who is committed to delivering an exceptional customer experience and understands the importance of listening carefully and communicating with clarity. For the right person, it’s an prospect to make a meaningful contribution while gaining valuable experience in a state government environment.

In this role, you will:

- Manage a high volume of correspondence and enquiries, working independently and meeting established timeframes
- Provide clear advice, information and referrals to help people navigate their enquiries
- Prioritise feedback using sound judgement to determine the right pathway and need for escalation
- Contribute to continuous improvement across customer service and records management
- Assist with Office of the Chief Executive reception duties, managing a range of enquiries and supporting day-to-day operations.

About you:





- You have experience delivering high-quality customer service and administrative support
- You bring a strong eye for detail and accuracy, with the ability to follow established processes and address errors if they arise
- You demonstrate sound interpersonal skills and build positive working relationships with a range of stakeholders
- You communicate confidently, both verbally and in writing, with a focus on accuracy and timeliness
- You are skilled in using a range of computer applications and systems.

If you bring a calm and considered approach to your work and care about creating a great customer experience, we encourage you to apply.

What’s in it for you – Perks That Matter:

At DCP, these are just some of the benefits you’ll enjoy:

- A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
- Flexible working options with tailored arrangements to help you balance work and life
- Paid Parental and Partner Leave – additional paid time to support you and your growing family
- Recognition and Growth – we celebrate your achievements and open doors to development across DCP
- Salary Packaging – reduce your taxable income with a range of pre-tax benefits
- Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms,



fitness centres and pools across Australia through our Fitness Passport program for you and your family
- Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.

About DCP The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Special Conditions:

For a successful application you will need to respond to all points listed under the your capabilities section of the attached role description. Please also note any special conditions that may be listed.

Want to know more?

Contact Claire Di Carlo – Manager for a confidential discussion

Via tel: (08) 8124 42or email: *****@sa.gov.au.

Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

To apply for this role, please click on the apply button to be redirected to the DCP Career Portal.

Applications close: 15/10/2026 11:00 PM Attachments:

- DCP Job Application Guide.pdf
- Role Description - Customer Service Officer - ASO2.pdf

Flexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Customer Service Officer (Adelaide)
🏢 Department For Child Protection
📍 Adelaide