About the role The Customer Service Officer is responsible for delivering exceptional customer service by managing customer enquiries, processing orders accurately, coordinating with warehouse and logistics teams, and maintaining strong customer relationships. This role plays a key part in ensuring customers receive timely and qualified service while supporting the company's sales and operational objectives.

Key responsibilities

- Provide professional and friendly customer service via phone, email, and in person

- Respond promptly to customer enquiries regarding products, pricing, stock availability, deliveries, and account information

- Resolve customer concerns and complaints efficiently and professionally

- Build and maintain positive relationships with customers

- Process customer orders accurately and efficiently within company systems

- Assist with quotations and sales orders as requested

- Ensure all order information is complete and correct before dispatch

- Monitor order progress and communicate updates to customers





- Support the sales team with customer enquiries, product information, and order administration

- Liaise with warehouse staff regarding stock availability, order status, and dispatch requirements

About you

- Previous experience in a customer service, administration, or sales support role

- Excellent verbal and written communication skills

- Strong attention to detail and accuracy

- Ability to multitask and work in a fast-paced environment

- Competent computer skills including Microsoft Office Suite

- Robust organisational and time management skills

- Ability to work independently and as part of a team

- Desirable: Experience in wholesale distribution, warehousing, logistics, or industrial products

- Desirable: Experience using ERP or inventory management systems

- Desirable: Knowledge of stock control and supply chain processes

📌 Customer Service Officer (Cavan)
🏢 Northland Distributors
📍 Cavan