/n Be the voice of Northline and help keep freight, customers and communities moving. /n As a Customer Service Officer, you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism. /n We currently have permanent opportunities available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm. /n Whether you’re coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within. /n What you’ll be doing /n No two days are exactly the same. You’ll work closely with customers and teammates across our network to: /n /n

- Be a friendly and professional first point of contact for inbound customer enquiries.

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- Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.

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- Assist customers by connecting with the right teams to find timely solutions.

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- Respond to customer email enquiries accurately and efficiently.

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- Proactively communicate delays and updates, ensuring customers remain informed.

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- Build strong, positive relationships with customers and teammates across our local and interstate network.

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- Take ownership of enquiries and work collaboratively to deliver a great customer experience.





/n /n What you’ll bring /n We’re looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you’ll bring: /n /n

- Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment.

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- Strong written and verbal communication skills.

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- A natural ability to build rapport and develop positive working relationships.

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- A collaborative approach and willingness to support your teammates.

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- Strong attention to detail and accurate data entry and typing skills.

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- The ability to prioritise, problem-solve and keep things moving in a fast-paced environment.

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- Confidence communicating with a range of customers and stakeholders.

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- Strong negotiation and problem-solving skills.

/n /n Why Northline? /n At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team. /n When you join us, you’ll have access to: /n /n

- Career growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.

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- Employee recognition: Programs that celebrate the contribution our teammates make to Northline every day.

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- Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.

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- Team connection: Regular team-building activities and opportunities to connect with your teammates.

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- Everyday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.

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- A growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network.

/n /n About Northline /n Northline is an Australian-owned, global logistics business with an industry-leading national network and international reach spanning more than 100 countries. /n From international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go. /n Our people are at the heart of what we do. We’re proud of our Australian family-owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers. /n We are Australia’s Global Logistics People. /n Ready to make your next career move? /n If you’re passionate about helping people, enjoy solving problems and are looking for an prospect where you can learn, develop and build your career, we’d love to hear from you. /n Apply today and start your next chapter with Northline. /n Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre-employment medical incorporating a drug and alcohol screen, as well as a police clearance. /n

📌 Customer Service Officer (Adelaide)
🏢 Northline
📍 Adelaide