About Us

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities

- Answer inbound customer calls (no sales)
- Help with customer's banking related queries including fraud, dispute, credit card and business banking
- Use multiple systems to find solutions
- Provide accurate and professional support

About you

- Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
- Good communication skills
- Good computer skills




- Positive attitude and willingness to learn
- Must have Australian work rights
- Background check (including police check) required

Benefits

- Stable full time role
- Monthly bonus incentives ($300 to $500)
- Penalty rates for week-end work, public holidays or overnight work
- Paid birthday off (conditions apply)
- Additional annual leave
- Employee discounts & perks
- Supportive, team-focused culture
- Career progression opportunities
- 3 weeks training (Mon–Fri, 9:00 am–5:30 pm)
- Ongoing coaching and support

You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.

📌 Customer Service Representative - Banking (Varsity Lakes)
🏢 Foundever AU
📍 Varsity Lakes