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/n Company Description/n

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/n Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers. /n As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service. /n What's in it for you? /n /n

- Monday to Friday role - enjoy your weekends

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- Work with premium automotive brands including KONI

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- Join a close-knit team where your contribution is valued

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- Develop specialist product and technical knowledge

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- Staff discounts across the Bapcor network

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- Career opportunities within Australia's leading automotive aftermarket group

/n /n Passionate about the automotive industry and enjoy helping customers find the right solution? /n We're looking for a Customer Service & Product Specialist to join our Springvale team. /n This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products. /n Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry. /n

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/n About the Role /n You will: /n /n

- Respond to customer enquiries via phone and email

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- Provide product recommendations and technical advice

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- Process customer orders accurately and efficiently

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- Build strong relationships with customers and suppliers

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- Assist with warranty enquiries and claims

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- Support inventory and stock management activities

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- Assist with warehouse operations when required

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- Work closely with the team to deliver exceptional customer service

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/n Qualifications/n

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/n About You /n To be successful in this role, you will have: /n /n

- Previous customer service, internal sales or parts-related experience

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- A genuine interest in automotive products, vehicles or performance parts

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- Strong communication skills and confidence speaking with customers

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- Excellent attention to detail and organisational skills

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- The ability to learn technical product information quickly

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- A positive, team-focused approach

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- Sound computer skills

/n /n Highly Regarded /n /n

- Parts interpreting experience

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- Suspension, truck, heavy vehicle or aftermarket product knowledge

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- Warranty administration experience

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- Warehouse or inventory experience

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/n Additional Information/n

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/n Why Join Us? /n /n

- Be part of Australia's leading automotive aftermarket group

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- Work with premium brands including KONI

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- Join a supportive team of four where your contribution is valued

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- Diverse role with opportunities to learn and develop technical product expertise

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- Stable, growing business with long-term career opportunities

/n /n If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a diverse, hands-on environment, we'd love to hear from you. /n

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📌 Customer Service/Product Specialist - Automotive (Melbourne)
🏢 Bapcor
📍 Melbourne