About Clayton's Towing Service

Founded in 1970, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.

Join Queensland's Leading Towing & Recovery Team

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour.

As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.

What You'll Be Doing

- As part of our friendly and supportive team, you'll:
- Deliver outstanding customer service across a high-volume inbound call environment
- Respond to customer enquiries promptly and professionally
- Assist customers by providing information and connecting them with the right teams
- Work closely with our Dispatch team via phone, radio, and email communications
- Liaise with Queensland Police, TMR,



insurers, roadside assistance providers, and other stakeholders
- Support day-to-day administrative functions within the office
- Help create a positive customer experience during what can often be a stressful situation

What We're Looking For You'll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.

To be successful in this role, you'll have:

- Previous experience in a customer service role, with call centre experience highly regarded
- Excellent verbal and written communication skills
- Strong computer and administrative capabilities
- Great problem-solving skills and attention to detail
- The ability to multitask and work effectively in a fast-paced environment
- Strong time management and organisational skills
- A positive attitude and willingness to learn
- Availability to work a rotating roster, including occasional weekends

Why Join Clayton's? At Clayton's, our people are the heart of our success. We've been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.

What We Offer

- Above-award wages
- Day and night shifts available
- Comprehensive onboarding and ongoing training
- Supportive and close-knit team culture
- Genuine growth opportunities and development opportunities
- Employee Assistance Program (EAP)
- Stability with one of Queensland's largest and most respected towing companies

📌 Customer Service Representative (Nambour)
🏢 Clayton's Towing Service
📍 Nambour