/n About Us /n /n IQPC has been providing phenomenal IT support to Perth businesses of most types and sizes for over 30 years. Robust growth over the last 5 years means we are constantly on the lookout for new staff. That’s where you come in! /n /n Your Role /n /n Our customer service team is the “glue” between our customers and our IT Support Engineers.

Your general duties will include: /n /n /n

- Responding to customer support enquiries via phone and email

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- Triaging new support tickets and directing them to the appropriate team

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- Maintaining staff calendars, CRM and ticket management system

/n /n /n You will also work with our Service Coordinators to assist with the following: /n /n /n

- Booking/scheduling/rostering of IT Support Engineers

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- Monitoring Support Engineer’s progress throughout the day

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- Coordinating and redeploying resources to respond to emergencies

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- Communicating with customers, help desk and field engineers

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- Supporting and mentoring new team members

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- Anything that may ruin an otherwise perfectly planned out day!

/n /n /n About You /n /n You are a customer service superstar, LOVE helping people and get a kick out of making their day! You are also reliable, highly organised and pay incredible attention to detail.

You must have: /n /n /n

- Minimum 1 years’ experience in a similar role

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- Some IT knowledge or industry experience preferred but not essential

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- Great MS Office and typing skills

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- Professional phone manner and caring attitude

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- Fit, healthy and reliable!

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- Currently reside in the Perth metro area with no relocation necessary

/n /n /n Think you fit the bill? We’d LOVE to hear from you! Please send us your resume and cover letter. /n /n

📌 Customer Service Representative [IT Industry, Perth WA]
🏢 IQ PC Services Pty
📍 Perth