/n - Monday to Friday (9am – 5pm)

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- Staff Discount on all Products

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- Parking Onsite and Close to Public Transport

/n /n About Us /n Hampers & Gifts Australia (HGA) is one of Australia’s largest and most successful online gifting businesses, home to the much-loved brands The Hamper Emporium and Gifts Australia. As part of Maggie Beer Holdings, we also manage the e-commerce operations for Maggie Beer Products. /n /n We are passionate about creating premium, innovative, and memorable food, beverage, and gifting experiences. Our values guide everything we do – we are passionate, nimble, ambitious, inclusive, and community-focused. /n /n Learn more about our brands: /n • www.thehamperemporium.com.au /n • www.giftsaustralia.com.au /n • www.maggiebeer.com.au /n /n The Opportunity /n /n We are seeking an experienced and people-focused Customer Service Representative, to join our small but high-performing Customer Service team. /n /n Key Responsibilities /n • Lead and oversee the handling of inbound customer enquiries, ensuring timely, accurate and consistent responses to customers. /n • Provide detailed and accurate information on products, promotions and pricing. /n • Manage and respond to customer email, chat and phone enquiries, ensuring all correspondence is handled in line with service level expectations. /n • Conduct outbound follow-up calls to proactively resolve outstanding customer enquiries (no sales).



/n • Process customer returns, exchanges and refunds efficiently and accurately. /n • Resolve customer complaints and escalations with professionalism, empathy and urgency. /n /n About You /n To be successful in this role, you will bring: /n • Strong computer literacy and systems capability, with confidence navigating multiple platforms simultaneously. /n • Experience using customer service and e-commerce systems such as Gorgias, Shopify and Zendesk will be highly regarded. /n • Excellent verbal and written communication skills, enabling you to build strong rapport with customers over the phone and via digital channels. /n • A results-driven approach with experience working to KPIs and service level agreements. /n • A team-oriented, positive and team-focused mindset, with a hands-on approach. /n /n What’s in It for You? /n • Work from home up to 2 days per week during non-peak periods (January–August) /n • Generous staff discount across HGA and Maggie Beer Products /n • Onsite parking and close proximity to Regents Park Station /n • 9:00am–5:00pm, Monday to Friday /n • A small, friendly, and experienced permanent team with a supportive culture /n /n If you’re looking to lead a customer service team in a well-established, values-driven business with iconic Australian brands, we’d love to hear from you. /n /n /n

📌 Customer Service Representative (Sydney)
🏢 Maggie Beer Holdings
📍 Sydney