Position: Customer Service / Sales Support

Location: Dandenong, VIC

Job Type: Permanent, Full-Time

About Us

Polycell Australia Pty Ltd is a leading provider of high-quality building material and packaging products, delivering innovative solutions to customers. With over 35 years of experience in the industry, we are committed to delivering exceptional customer service and creative products. Our team of dedicated professionals works together to support the growth and success of our business.

About This Role

We are seeking a reliable and detail-oriented Customer Service/Sales Support professional to join our friendly team. The successful applicant must possess excellent telephone and face-to-face communication skills. We value a positive attitude, humility, and a willingness to learn more than a prior experience.

Additionally, due to our business relationships with Asian countries such as Taiwan, Korea, Malaysia, and Singapore, the ability to converse in one of these dialects will be advantageous.

What You’ll Be Doing

- Responding to customer enquiries and processing orders accurately and efficiently.
- Scheduling the delivery run.
- Providing prompt and professional support to resolve customer queries and concerns.
- Maintaining accurate records of customer interactions and transactions.
- Assisting the sales team with administrative and coordination tasks




- Collaborating with internal departments to ensure seamless service delivery.

What we're looking for

- A positive, humble attitude with a genuine desire to learn and grow.
- Strong communication skills and a customer-first mindset.
- Basic computer skills (experience with Microsoft Office is a bonus but not essential).
- Strong organizational abilities and attention to detail.
- A team player who thrives in a supportive and collaborative environment.
- No prior experience required — training will be provided.

What We Offer

- Stable full-time employment with consistent income.
- A welcoming and supportive team culture
- Ongoing training and development opportunities
- A Company that values teamwork, respect and long-term growth

How to Apply

We are an equal opportunity employer and encourage applications from all qualified candidates. If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to click 'Apply' now.

Please note: This position is not available as a work-from-home opportunity. You must have the right to work in Australia.

Job Type: Full-time

Pay: $58,000.00 – $65,000.00 per year

Experience

- Customer service: 1 year (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Service / Sales Support (Dandenong)
🏢 Polycell Australia
📍 Dandenong