Full-time Permanent Customer Service Team Leader Role in North Brisbane!/n Are you an experienced customer service leader who thrives in a fast-paced trade and retail environment? Do you enjoy coaching a small team, building strong customer relationships, and leading from the front?
/n This is an exciting opportunity to join a national supplier that supports businesses across the signage, graphics, and trade industries. With a reputation for quality products, exceptional service, and a positive team culture, this organisation takes pride in helping their customers deliver outstanding results! /n Your New Role /n As the Customer Service Team Leader, you'll be responsible for leading a busy customer service function within a trade retail environment. Acting as the go-to person for both customers and team members, you'll provide hands-on leadership while ensuring a high standard of service across face-to-face, phone, and online channels.
/n This is a role for someone who enjoys balancing people leadership with day-to-day customer interaction and operational support.
/n Key responsibilities include: /n /n
- Leading, mentoring and supporting a small team of customer service professionals
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- Coordinating day-to-day customer service operations and workflows
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- Monitoring customer service performance and driving continuous improvement initiatives
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- Providing assistance with customer enquiries, credits, and issue resolution
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- Delivering exceptional service to walk-in trade customers, phone enquiries and online customers
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- Processing and reviewing customer orders with a high level of accuracy
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- Working closely with warehouse, supply chain and interstate teams to ensure smooth order fulfilment
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- Assist with collecting and fulfilling orders from the warehouse when needed
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- Managing customer expectations regarding stock availability, deliveries and product information
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- Handling escalated customer concerns and problem-solving solutions
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- Identifying opportunities to convert customer enquires into sales
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- Conducting outbound calls to past customers to re-establish relationships /n
- Managing key account relationships by understanding their requirements, anticipating needs and recommending products
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- Building and maintaining strong product knowledge and providing expert advice to customers
/n What You'll Bring/n
/nWe're looking for a hands-on leader from a retail, trade, wholesale or customer service environment who enjoys developing people and creating positive customer experiences./n
/nTo be successful, you'll have:/n /n
- Previous leadership, supervisory or team leader experience within a customer service, retail or trade environment
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- Strong experience managing customer enquiries in a quick-paced setting
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- A passion for delivering outstanding customer service and supporting team success
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- Excellent communication and relationship-building skills
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- The ability to confidently handle customer issues and resolve problems effectively
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- Strong administrative and organisational skills with exceptional attention to detail
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- Experience working with trade customers, industrial products, electrical, signage, automotive, hardware or similar industries will be highly regarded
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- A proactive and positive attitude with a willingness to lead by example
/n What You'll Get in Return /n
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- Competitive annual salary + Super /n
- Attractive profit share program depending on store performance /n
- On-site parking /n
- Stable Monday to Friday with no weekend work /n
- Join a well-established and highly regarded national business /n
- Leadership opportunity with autonomy and responsibility /n What You Need To Do Now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n
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📌 Customer Service Team Leader (Brisbane)
🏢 Hays
📍 Brisbane