Customer Service Team Leader/n Your new company /n This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.

/n Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact. /n Your new role /n Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.

/n Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support. This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.

/n Key Responsibilities /n /n

- Lead, coach and support a small customer service team

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- Serve customers at the trade counter and provide outstanding service

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- Respond to customer enquiries regarding products, stock availability, pricing and deliveries

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- Prepare and follow-up quotations via phone and email

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- Conduct proactive outbound calls to existing and previous customers

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- Process sales orders, stock transfers and customer requests accurately

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- Coordinate closely with warehouse staff to ensure delivery expectations are met

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- Monitor stock levels and analyse inventory reports

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- Maintain accurate customer and order information within the ERP system

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- Contribute to a positive branch culture through leading by example.

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/nWhat you'll need to succeed /n

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- Previous experience as a Customer Service Team Leader or Supervisor /n
- A strong customer-first mindset with the ability to build lasting relationships

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- Hands-on leadership style and willingness to work alongside your team

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- Experience in a retail, trade, manufacturing, distribution or customer service environment

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- Strong communication skills, both written and verbal

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- High attention to detail and strong organisational skills

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- Confidence in learning technical products and systems

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- ERP experience or the willingness to learn new systems quickly

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- Ability to manage competing priorities and support both reactive and proactive workloads

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- Honest, accountable and solutions-focused approach to work

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/nWhat you'll get in return /n

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- Salary package up to $85,000 + Super

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- Annual discretionary profit-share bonus

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- Permanent Monday to Friday role (8:30am - 5:00pm)

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- Stable and successful business with ongoing growth

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- Supportive and collaborative team culture

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- Opportunity to develop your leadership career within a respected industry leader

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- Comprehensive product and systems training

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/nWhat you need to do now /n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n

/n#3015461/n

📌 Customer Service Team Leader (Melbourne)
🏢 Hays
📍 Melbourne