Job Overview

At Microsoft, our mission is to empower every person and organisation on the planet to achieve more. In this role, you will serve as a trusted advisor to customers, helping them realise business value from their Microsoft investments. You will work closely with customer stakeholders, technical teams, partners, and Microsoft specialists to promote adoption, strengthen customer satisfaction, maintain operational health, and deliver measurable business results.

This prospect is ideal for professionals who are passionate about customer success, technology, relationship management, and creating meaningful outcomes for enterprise customers.

Job Responsibilities

- Build and maintain trusted relationships with customer stakeholders and Microsoft teams.

- Work with customers to establish and deliver success plans that support their business priorities.

- Coordinate Microsoft and Partner resources to achieve successful customer outcomes.

- Monitor customer health, identify risks, and coordinate mitigation activities.

- Help customers drive adoption and realise value from their Microsoft cloud investments.





- Support stakeholder alignment and facilitate governance discussions.

- Drive effective execution of customer success plans, milestones, and agreed actions.

- Collaborate across engineering, sales, support, and delivery teams to provide a seamless customer experience.

Job Requirements

Required Qualifications

- Bachelor's degree in Business, Technology, Computer Science, or a related discipline, or equivalent experience.

- 2+ years of experience in Customer Success, Consulting, Service Delivery, Customer Engagement, Portfolio Management, or a related field.

- Proven experience managing customer relationships and delivering business outcomes.

- Strong communication and stakeholder management skills.

Preferred Qualifications

- Experience with cloud technologies and digital transformation programmes.

- Familiarity with Microsoft cloud solutions, including Azure, Microsoft 365, Security, and Business Applications.

- Experience working in large enterprise or public sector environments.

📌 Customer Success Account Manager - Adelaide
🏢 Microsoft
📍 Adelaide