Job Type: Casual

Location: Melbourne, Victoria

Job Category: Call Centre and Customer Service

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

✨

- Make an Impact with Every Response

Are you a skilled communicator who can turn complex situations into clear, customer-focused outcomes?

At Orikan, we're looking for a Casual Customer Support Officer - Correspondence to join our Customer Support team in Docklands. In this role, you'll help customers navigate enquiries, appeals and infringement matters through thoughtful, professional and well-crafted written communication, ensuring every response is timely, accurate and customer-focused.

If you have exceptional attention to detail, enjoy investigating issues, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

?

- What You'll Be Doing

As a key member of our Customer Support team, you'll:

✍️

- Prepare clear, professional and empathetic written responses to customer enquiries, appeals and complaints.

?
- Investigate information and assess cases to make informed and compliant decisions.

?
- Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes.

✅
- Apply legislation, policies and procedures with accuracy and sound judgement.

?
- Manage a high volume of correspondence while maintaining exceptional quality standards.

?
- Support operational requirements and work collaboratively with leaders and colleagues to achieve team performance goals.

Desired Skills And Experience

?

- What Will Make You Successful?





We're looking for someone who combines strong writing skills with critical thinking and excellent customer service.

You'll Bring

- Exceptional written communication skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Confidence handling complex or sensitive customer matters professionally.
- The ability to interpret and apply policies, procedures and guidelines.
- Excellent organisational and time management skills.
- A calm, resilient and solutions-focused approach.
- Strong computer literacy and confidence working across multiple systems.
- Experience managing customer correspondence in a fast-paced environment.

Desirable Experience

- Experience in customer service, correspondence and/or administration.
- Experience within Local Government, infringement management, customer correspondence or other regulated environments.
- Knowledge of relevant legislation, guidelines and service standards.
- Experience using case management or customer management systems.

What's in it for You? ? Docklands, Melbourne - Modern office in the heart of Docklands ? Flexible Casual Employment - Casual hours with the opportunity to gain valuable experience within a growing organisation.

? Purpose-Driven Work - Help create more liveable communities through smarter mobility, parking compliance and equitable access to public spaces.

? Career Development Opportunities - Many of our team members progress into permanent customer support, client services and leadership roles.

? Supportive Team Culture

- Comprehensive onboarding and training.
- Employee recognition and reward programs.
- Values-led culture that genuinely puts people first.
- Cooperative and supportive team environment.
- Ongoing learning and development opportunities.

?

- Ready to Put Your Communication Skills to Work?

If you're passionate about delivering exceptional customer outcomes, solving complex problems and making a genuine impact through written communication, we'd love to hear from you. Apply today and join Orikan in building smarter cities and stronger communities across Australia and New Zealand. ?

📌 Customer Support Officer - Correspondence - Casual (Melbourne)
🏢 Orikan
📍 Melbourne