Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech) North Sydney (Hybrid) | 12-month Contract Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services workplace. You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career.

What you’ll do (Phase 1: Customer Support) - Provide high-quality post-settlement support via phone, email and digital servicing channels

- Handle requests including repayment changes, discharges, hardship assistance and direct debit setup
- Log, triage and resolve requests within SLA using Jira Service Management and our core platforms
- Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes
- Maintain accurate records across servicing and knowledge systems with strong attention to detail What you’ll grow into (Phase 2: Technology Pathway) - Shadow internal developers and QA to learn how software is built, tested and released
- Assist with testing, structured documentation, incident reporting and feedback loops
- Build practical capability across .NET, REST APIs, SQL, HTML, Git, Azure and Microsoft 365




- Participate in milestone reviews with clear expectations, progression tracking and mentorship What we’re looking for Essential - University qualification in IT / Computer Science / Software Engineering (or equivalent with a direct coding focus)
- Minimum 1 year experience in customer service / call center / support
- Strong written and verbal communication (clear, calm, accurate)
- Genuine commitment to building a long-term technology career
- Confidence learning enterprise systems and working to process, SLAs and audit trails Desirable - Exposure to Jira / Confluence, Git, Postman, or basic SQL/HTML/C#
- Familiarity with loan servicing or origination environments (helpful, not required)
- Understanding of software lifecycle basics (testing, releases, defects, change control) Why Mortgage House - Structured internal career pathway into QA or development (12–18 months)
- Mentorship from experienced technology leaders and real project exposure
- Modern Microsoft-aligned environment (Microsoft 365, cloud-native tooling, enterprise workflows)
- Work in a business where quality, integrity, and customer outcomes are taken seriously
- Clear promotion opportunities based on demonstrated capability and contribution To apply: Include a short cover note describing (1) your customer support experience, and (2) one technical project or learning effort you’ve completed (study project is fine—clarity matters more than scale).

📌 Customer Support Officer Tech Career Pathway - '26 (Sydney)
🏢 Mortgage House Capital Pty
📍 Sydney