About us

Avani is redefining building automation and facilities management through integrated data, automation and AI. Our platform connects building systems and business operations, helping customers turn disconnected information into practical insights and automated actions. We enable organisations to use the AI tools and models that suit their business, supported by reliable data and deep industry expertise.

Our technology is delivering measurable value across energy, billing, maintenance and operational efficiency within some of Australia's largest retail, commercial and property portfolios.

About the role

We are looking for a technically capable, customer-focused person who is from the building controls industry and enjoys optimising delivering solutions, solving problems and making improvements. You will take a lead role in our project delivery and our customer service to improve our operating models. This includes how we deliver, manage customer requests, prioritise work, communicate progress and follow through on commitments.

We need someone who can bring structure, establish practical standards and help the team adopt better ways of working while remaining actively involved in delivery and support. A key part of this role is working constructively through challenges. You will bring resilience, sound judgement and the initiative to turn problems into practical improvements.

You will be comfortable identifying what needs to change, proposing workable solutions and following through to get results. This is a hands-on lead opportunity, with scope to shape how our delivery and service team operates.

Key responsibilities





- Help transform our operating model by improving how delivery and service work is planned, assigned and implemented.
- Lead the delivery of our customer deployments.
- Help improve our processes for designing, deploying and servicing customer deployments.
- Support and guide colleagues, building accountability, collaboration and consistent follow-through.
- Track delivery and service performance and turn findings into meaningful improvements.
- Use automation and AI where they can reduce repetitive work and improve customer outcomes.
- Build strong working relationships with key customers and understand their operational priorities.
- Provide clear, timely updates and follow issues through to completion.

About you

- Sound working knowledge of Building Management Systems (BMS) and/or Energy Management Systems (EMS), including how building systems operate, connect and provide data.
- Strong desire to learn AI, automation and analytics.
- Experience implementing, configuring or supporting software platforms and connected building systems.
- Strong troubleshooting skills across applications, integrations, data and analytics.
- Experience managing customer relationships, service requests and competing priorities.
- A structured approach to delivery, including requirements, testing,



documentation and handover.
- Resilience and adaptability when priorities change or delivery becomes challenging.
- The confidence to challenge existing ways of working respectfully and follow through on improvements.
- The ability to bring people with you through change, leading by example and keeping the team focused on customer outcomes.
- Leadership experience, or evidence that you are ready to step into a leadership role.

Experience with Tridium / Niagara would be highly regarded, particularly configuring, integrating, deploying or supporting Niagara-based solutions. Experience with metering, SQL, APIs or cloud platforms would also be valuable, along with an interest in using AI and automation to improve how work gets done.

BMS and/or EMS knowledge is essential, but you do not need to meet every other requirement. We are looking for someone who combines technical capability with customer care, practical problem-solving and a commitment to making things better.

Why Join Avani?

You will join a team-oriented team where your ideas and practical improvements can make a visible difference. This role offers the opportunity to combine hands-on technical work with leadership and help build a stronger, more effective delivery and service function.

You will see your work deployed in real customer environments, build lasting customer relationships and directly influence how we deliver and support our technology.

If you enjoy solving problems, taking responsibility and helping a team perform at its best, we would like to hear from you.

📌 Delivery and Services Lead (Perth)
🏢 Avani Solutions
📍 Perth