Desktop Support Engineer | Permanent Role | Sydney/n Your new company

/n A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.

What you'll need to succeed /n /n

- Experience providing Level 1/2 desktop support within a Windows environment

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- Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies

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- Experience using ITSM platforms such as ServiceNow or similar ticketing systems

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- Understanding of Microsoft 365 technologies and end-user support best practices

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- Knowledge of VoIP, mobile, and internet technologies

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- Exposure to networking equipment including switches, routers, and patch panels

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- Experience supporting Audio Visual (AV)



and meeting room technologies

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- Familiarity with ITIL processes and Change Management principles

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- Strong troubleshooting, communication, and customer service skills

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- Ability to manage competing priorities and provide exceptional user support

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What you'll get in return/n

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- Permanent opportunity with a highly regarded global organisation

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- Exposure to modern technologies and enterprise-scale IT environments

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- Collaborative and supportive team culture

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- Career development and ongoing learning opportunities

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- Opportunity to work in a client-facing support environment where service excellence is highly valued

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- Competitive salary and employee advantages package

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- Flexible and inclusive workplace culture

/n What you need to do now/n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. /n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3012946/n

📌 Desktop Support Analyst (Sydney)
🏢 Hays
📍 Sydney