Note: Applications close Tuesday, October 13th. This role is strictly open to Brisbane-based candidates only.

Position Title: Desktop Support Officer

Contracted till January 29th 2027 (possible extension)

About the Organisation & Team

Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners. The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and up-to-date core ICT services. As the face of DTS, the team facilitates technology services through customer engagement, support, and education.

Role Purpose

Working within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments. This role ensures effective end-user support, environment maintenance, and successful hardware/software deployments across Queensland.

Key Responsibilities & Accountabilities

Technical Maintenance & Support

- Install, maintain, and support enterprise ICT environments using relevant platforms and tools.
- Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.
- Support end-user platforms including Microsoft Configuration Manager (MECM), Microsoft Intune, and ServiceNow.
- Administer desktop security software,



including Antivirus controls and Application Allowlisting/Whitelisting.
- Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.

Operations & Problem Solving

- Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework.
- Participate in statewide ICT hardware and software rollouts and deployments.

Consultation & Collaboration

- Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.
- Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.
- Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.

Key Selection Criteria & Eligibility Technical Expertise

- Strong technical knowledge of Microsoft 365, Windows OS, desktop and mobile hardware, and video conferencing equipment.
- Solid understanding of enterprise end-user management tools (Intune, MECM) and ITSM platforms (ServiceNow).
- Practical understanding of networking fundamentals (TCP/IP, LAN, WAN).

Apply now below At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Desktop Support Officer (Brisbane)
🏢 Randstad Digital
📍 Brisbane