We’re seeking an experienced Digital Business Analyst to support the delivery and continuous improvement of native mobile applications and responsive web platforms, including the Linkt App .

Working alongside developers, product designers and Product Owners, you’ll turn customer insights and business needs into clear requirements, guide priorities and help your squad strengthen its Agile practices.

Key Responsibilities

- Use qualitative and quantitative data to identify, validate and assess opportunities to solve customer and business problems.
- Facilitate discovery, ideation workshops, requirements clarification and Agile ceremonies.
- Document customer insights, user requirements, business rules, process flows and user interface interactions to support informed product decisions and development.
- Assess opportunities using prioritisation frameworks such as WSJF or RICE , balancing customer value with business needs.
- Support multiple Product Owners and projects across digital channels, managing competing priorities.
- Work closely with developers and testers to clarify requirements, resolve questions and maintain delivery momentum.
- Support UAT, defect reporting and story acceptance .
- Monitor digital channel performance against KPIs using analytics, UX research, customer feedback and business intelligence tools, and communicate findings to stakeholders.
- Build effective relationships with internal and external stakeholders,



influencing decisions from delivery teams through to senior management.

Essential Skills & Experience

- 5+ years’ experience delivering end-to-end customer and business requirements for digital products across native iOS/Android applications and mobile-responsive websites .
- Experience with online customer self-service products .
- Strong experience in Scrum/Kanban environments , using Jira and Confluence day to day.
- Knowledge of APIs , including tools for inspecting or reproducing requests and responses, such as SOAP UI or Charles .
- Sufficient technical understanding to communicate product requirements confidently with developers and testers.
- Experience with analytics and BI tools such as Adobe Analytics, Elevio, InMoment/Voice of Customer and Tableau .
- Experience analysing outputs from UX testing platforms to evaluate digital designs and features.
- Advanced facilitation, workshop, presentation, consultation and stakeholder management skills.
- Strong analytical and problem-solving abilities, with excellent written and verbal communication.
- Confidence working in a lean, fast-paced and complex environment, navigating ambiguity and making timely decisions.
- The ability to meet deadlines and balance priorities while maintaining quality, attention to detail and a explicit view of broader objectives.

Bring your customer focus and digital delivery expertise to a role where your insights help shape better products.

📌 Digital Business Analyst (Melbourne)
🏢 Nixil
📍 Melbourne