Location: The role will be based at our Parramatta centre, with some potential for hybrid work.

Term: Part-time, 22.8 hours (three days) per week beginning around the 8th of December 2026. The role is a parental leave cover, for 12 months, with a three month probation period.

Reports to: National Programs Manager

Direct Reports: 0

Salary: Base salary of $55,890 per annum for this 0.6 FTE three day a week position (based on a full-time equivalent salary of $93,150 per annum) plus superannuation. Fringe benefit is available, providing up to $16k per year tax free, if eligible. For more information, click here.

ABOUT STORY FACTORY:

At Story Factory, we believe that stories can change lives. We focus on enriching the lives of young people in under-resourced communities through quality creative writing programs, improving their writing skills, increasing their confidence and expanding their future prospects. Reading is access but writing is agency.

Story Factory runs a wide variety of fun and engaging creative writing programs at primary and high schools across Sydney and Western Sydney, at our centres in Redfern and Parramatta, and digitally across Australia. We have also just opened a current centre in Bidwill, Mount Druitt in April 2026.

Since opening in 2012, our achievements include:

- 80,000+ student enrolments, with more than 10,000 enrolments in 2025;

- 15% of students are Indigenous and 49% are from culturally and linguistically diverse backgrounds;

- Recognition of our work with multiple awards, including a Secretary’s Award for Excellence in the 2018 Public Education Foundation Awards, and Executive Director and Co-founder Catherine Keenan AM being named the 2016 Australian of the Year Local Hero.

Six core values guide us and the work we do. They are:
- Young people come first

- Writing is agency

- Creativity unleashes potential

- Diversity makes us better

- We have high expectations of ourselves and the young people we work with

- We have heart, passion matters.

We are currently in the fourth year of a five-year strategy that will see us grow the reach and impact of our work. A key part of this was opening our new hub for our work in Bidwill, Mount Druitt in April 2026, to consolidate and deepen the work we’ve been doing in that area for many years.

If you would like further information visit: https://www.storyfactory.org.au or read through the following documents (please note, you will not be expected to have read these for the interview).

- To view the Theory of Change, click here.

- To view the current strategic plan, click here.

- To view the Story Factory Reconciliation Action Plan, click here.

- To view the latest Annual Report, click here.

PURPOSE OF THE ROLE:

This is a fixed-term, part-time, three day a week parental leave cover role.



The Digital Engagement Manager plays a critical role in growing and sustaining Story Factory’s Digital programs by building and managing relationships with prospective and current schools.

They will collaborate with the National Programs Manager and Communications Lead to develop, evaluate and implement an engagement strategy aimed at increasing commitment to Digital Programs and content. The Digital Engagement Manager will also manage all communications with prospective schools and schools currently enrolled in our Digital Programs, to ensure teachers and principals have a consistent and helpful point of contact.

The role will be based at Story Factory Parramatta with the option of a hybrid work-from-home arrangement following the training period. This role reports to the National Programs Manager, and works closely with the Digital Programs team, the Communications and Publishing Lead, and the Fundraising and Communication Coordinator.

Story Factory is a Child Safe Organisation. The successful applicant must undertake a Police Check and Working with Children Check prior to commencement. The Digital Engagement Manager will be expected to follow our Code of Conduct and Child-Safety Policy at all times, complete our child safety training, and be a role model for the Story Factory community in all matters of child safety.

KEY RESPONSIBILITIES:

Engagement

1. Collaborate with the National Programs Manager and Communications Lead to develop, evaluate and implement an engagement strategy aimed at increasing commitment to digital programs and content.

2. Identify and research prospective schools and educational partners, building a database of contacts.

3. Build and maintain relationships with school administrators, teachers and staff to promote partnerships.

4. Collaborate with the Communications and Publishing Lead and the National Programs Manager to update the Story Factory Digital website in alignment with the Story Factory brand, creating an efficient user experience for teachers.

5. Assist with digital special projects, including scheduling and other administrative and operational tasks.

6. Collaborate with the National Programs Manager and Digital Storytellers on programming and content decisions to share information on teacher needs and expectations.

Administration
1. Manage communications with schools enrolled in digital programs, handling inquiries and maintaining accurate records.

2.



Manage all digital bookings to ensure a seamless user journey for teachers, ensuring alignment with organisation-wide customer relationship management protocols through collaboration with the Operations and Engagement Lead and Communications and Publishing Lead.

3. Keep accurate and detailed records of all workshops, including logging workshop details, managing administrative tasks, tracking student attendance and engagement and collecting timely evaluation data from participants.

4. Manage budgets and resources allocated for engagement initiatives, ensuring compliance with policies and regulations.

5. Prepare regular reports on digital engagement activities, partnerships and outcomes.

SELECTION CRITERIA:

Essential

- Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with diverse stakeholders.

- Strong organisational and project management skills, with the ability to multitask and prioritise effectively.

- Proven experience in outreach, recruitment, marketing or community engagement, ideally within the education or not-for-profit sector.

- Proficiency in using G-Suite and CRM software for managing data and communications.

Desirable
- Bachelor’s degree in a relevant field such as Education, Arts Administration, Marketing, Communications or Business.

- Experience in developing and implementing engagement strategies for schools or educational partners.

- Knowledge of educational trends and curriculum requirements is desirable.

- Insight grounded in lived experience or community connection is considered an asset.

- Proficiency in using Acuity, Salesforce, Trello and Squarespace.

OUR COMMITMENT TO DIVERSITY

At Story Factory, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.

We welcome applicants with relevant lived experience or cultural knowledge that may enrich our programs and strengthen our engagement with young people. Lived experience may include migration, disability or neurodivergence, socio-economic disadvantage, caring responsibilities, trauma, LGBTQIA+ identity or other experiences that shape how you understand and support young people.

We encourage people from Aboriginal and Torres Strait Islander and culturally diverse backgrounds to apply. Residents of Greater Western Sydney are particularly encouraged to apply.

If you require specific support to apply for this position, please email [email protected]. We will work with you to identify the best way to assist you.

HOW TO APPLY To apply for this role, please submit your CV and a cover letter addressing the selection criteria below.

Applications close at 5pm on 13th October 2026.

📌 Digital Engagement Manager (parental leave cover from early December 2026) (Parramatta)
🏢 Story Factory
📍 Parramatta