Reporting to the Assistant Secretary Enterprise Business Platform Services the Director, Digital Platform Support is responsible for leading the delivery, performance, and continuous improvement of services including API management, Client Identity access management and branch PI planning governance. The role ensures that critical systems are stable, secure, and responsive to business and user needs, enabling the organisation to deliver high-quality digital services through a mix of operations and project delivery.

This position is available on an ongoing basis. Future positions may be offered on an ongoing or non-ongoing basis for up to 12 months initially.

The Director, Digital Platform Support will operate with a high degree of independence and be accountable for strategic leadership, service delivery outcomes and effective stewardship of critical enterprise platforms. The role will:

- Provide strategic leadership for the delivery, operation and continuous improvement of critical digital platform services, including API management, Client Identity access management and branch PI planning governance.
- Be accountable for platform service outcomes, ensuring supported systems are stable, secure, compliant and responsive to business, user and whole-of-government requirements.
- Lead and manage multidisciplinary teams, setting direction, building capability, fostering accountability and sustaining a high-performance service culture.
- Exercise sound judgement in a complex operating environment, balancing operational priorities, delivery commitments, risk, security,



compliance and stakeholder expectations.
- Oversee governance, reporting, risk management and assurance activities to support effective decision-making and alignment with departmental policies, standards and security obligations.
- Build and maintain influential relationships with senior stakeholders across the department, other government agencies, delivery partners and vendors to achieve shared outcomes.
- Provide authoritative advice to senior executives on platform performance, operational risks, service improvement opportunities, investment priorities and future capability needs.
- Manage financial, workforce, vendor and contractor resources to deliver agreed outcomes within a changing and high-demand workplace.
- Drive service maturity and innovation through Agile delivery practices, automation, modern cloud technologies, clear operating models and continuous improvement.
- Ensure effective onboarding, release coordination, technical support and transition activities for platform consumers and partner agencies.

Please note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.

This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.

This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.

📌 Director - Digital Platform Support (Australia)
🏢 DEWR
📍 Australia