Overview
Work Type: Ongoing - Full time Salary: $62,104 - $79,753
Grade: VPS 2
Occupation: Administration
Location: Melbourne - Southern suburbs
Reference: 12505
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role The Driver Relicensing Services Officer supports the management and administration of licensing offences, including Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle and Motorcycle programs. The role investigates and resolves complex customer and stakeholder enquiries, transactions and complaints, provides specialist licensing advice, and escalates high-risk or complex matters with clear recommendations.
The role also supports team activities and change initiatives, maintains accurate customer data, and ensures privacy and compliance with legislation, policies and procedures. The Officer contributes to service improvements, works collaboratively to meet team targets, and maintains strong knowledge of relevant systems, legislation, processes and business rules.
Whatwe’relooking for
You’re someone who
- Thinks critically and solves problems, using guidelines, sound judgement and available information to make informed decisions and resolve issues.
- Communicates clearly and professionally, presenting information logically and adapting your communication to suit different audiences.
- Puts customers first, understanding their needs, delivering quality outcomes and identifying opportunities to improve services.
- Works collaboratively and respectfully, building positive relationships, sharing information and supporting colleagues and other teams.
- Adapts to change,
responding positively to shifting priorities and working effectively with different teams and stakeholders.
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Qualifications and experience
You’ll bring
- A current and valid driver licence free of convictions for a period of time specified in the relevant legislation. Experience relevant to the capabilities of the role.
Pre-employment checks and employment conditions Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Thursday, 22 October 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Peter Traikovski, Team Leader Driver Relicensing Services, at****
[email protected].
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
Important Information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
Apply now
Applications close Thursday 22 October 2026 at 11.59pm
Posted
8 October 2026
📌 Driver Relicensing Services Officer (Melbourne)
🏢 Victorian Government
📍 Melbourne