We're looking for a Full-Time Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.
Key responsibilities
- Manage guest experiences, team performance and hotel operations
- Prioritise workload and ensure your team deliver authentic, memorable experiences
- Develop your team's skills to drive results that positively impact on hotel performance
- Have authentic conversations with guests to resolve issues, queries or concerns
- Be first point of contact for any critical emergency situations
About you
- Front Office duty management and team leadership experience for 3 to 5 years in a property of similar size and luxury standard
- Depth of experience dealing with complex service recoveries, confident to make decisions regarding guest complaints
- Proven track record with success at working with loyalty schemes and enrolments
- Exceptional attention to detail, organisational and time-management skills
- Excellent communication and interpersonal abilities, with a guest-first mindset
- Robust ability to lead, motivate and coach a diverse team
- Deep understanding of luxury service standards and guest experience personalisation
- Proficient in the use of Microsoft Office and Opera
- Calm under pressure - handling complaints, emergencies or operational hiccups without disruption
- Full working rights in Australia without restrictions
- First Aid certified
- Valid QLD Driver's License
- Fluent in the English language
- Availability to work overnight across a 7-day roster
About us As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall.
With over 1800 square meters of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests.
Benefits
- Worldwide accommodation and food & beverage discounts
- Join IHG and grow your career across 6300 hotels globally
- Paid birthday leave!