From, Beverley | Part-Time | Fully Remote

From, Beverley is a growing Melbourne-based fashion label looking for an experienced and highly organised Customer Service Specialist to join our team.

Key Responsibilities:

- Manage a high volume of customer enquiries and orders.
- Process returns, exchanges and store credits.
- Handle shipping, tracking and pre-order enquiries.
- Stay across product launches, restocks and production timelines.
- Communicate with our warehouse and production teams to ensure accurate customer updates.
- Proactively resolve customer issues and maintain a high standard of customer service.

Requirements:

- Previous e-commerce customer service experience is essential.
- Strong experience with Shopify, Loop Returns and Australia Post.
- Excellent written communication and attention to detail.
- Highly organised, proactive and able to work independently.
- Fashion industry experience preferred.

Position: Part-time, fully remote. Melbourne-based applicants preferred. We're looking for someone reliable, experienced and confident managing customer service independently in a quick-paced, growing fashion business.

📌 E-Commerce Customer Service Specialist (Australia)
🏢 From, Beverley
📍 Australia