Job Opportunity :: End User Specialist :: Melbourne CBD (hybrid)Excellent Prospect for an End User Specialist !!!Opportunity to work for a Government Client!!!

Duration: 6 Months

Work Arrangement: Hybrid

Location: Melbourne CBD

Day Rates: $65/Hour + super

Your new role:

The IT End User Computing & End User Services Operations Specialist is an entry-level technical role responsible for providing operational support for end-user technology and workplace services across MW.

Working as part of the End User Services team, this role supports the delivery, maintenance, and life cycle management of end-user devices, collaboration technologies, and workplace IT services. The role is designed to develop foundational skills in up-to-date workplace technologies while ensuring employees receive reliable, secure, and responsive IT support.

What you'll need to succeed:

Manage the Service provider and ensure the following End User Computing services are being delivered:

- Configure, deploy, and support desktop and laptop computers.
- Maintain SOE images.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Install, configure, and troubleshoot approved software applications.
- Assist with hardware refresh and technology replacement programmes.
- Support mobile devices, tablets, and peripheral equipment.
- Maintain asset records and life cycle information.

Manage the Service provider and ensure the following End User services are being delivered:
- Provide Level 1 and Level 2 support for end-user incidents and service requests.
- Troubleshoot hardware, software, printing, and connectivity issues.
- Support onboarding and offboarding activities, including device provisioning and account setup.
- Assist users with Microsoft Teams, Outlook, OneDrive, SharePoint, and other Microsoft 365 services.
- Provide desk-side and remote support to staff across multiple locations.




- Escalate complex issues to senior technical specialists where required.

Manage the service provider and ensure the following Workplace Technology services:
- Support meeting room technology and audiovisual equipment.
- Assist with Microsoft Teams Rooms and video conferencing systems.
- Support digital displays, printers, scanners, docking stations, and collaboration devices.
- Coordinate repairs and replacements of workplace technology.

What you'll need to succeed

Skills and Experience:Essential:

- Basic understanding of Windows desktop operating systems.
- Basic knowledge of Microsoft 365 applications.
- Understanding of computer hardware and peripheral devices.
- Familiarity with mobile devices and workplace technology.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to explain technical concepts in simple language.
- Strong organisational and time management skills.
- Ability to work effectively in a team environment.
- Willingness to learn new technologies.

Desirable:

- Exposure to Microsoft Intune.
- Exposure to Microsoft Entra ID (Azure AD).
- Exposure to Microsoft Teams administration.
- Familiarity with ServiceNow platform.
- Basic understanding of Active Directory.
- Knowledge of endpoint security solutions.
- Understanding of ITIL practices.

Qualifications:Essential:

- Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
- Desirable Certifications:
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- ITIL Foundation

What you need to do now

If this sounds like you, please click 'Apply Now', or please send your updated CV to [email protected]

Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.

#3017928

📌 End User Specialist (CBD)
🏢 Hays
📍 CBD