Overview

Work Type: Ongoing - Full-time

Salary: $62,104 - $79,753

Grade: VPS 2

Occupation: Customer service

Location: Grampians - Ballarat

Reference: 12917

About the role

Enquiries Officers deliver frontline services by receiving, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. Enquiries Officers respond by providing information and advice on the suite of legislation, and front-line compliance in our dispute services.

Is this the role for you?

- Do you love customer service?

- Are you passionate about making a real difference to the Victorian community?

- Looking to re enter the workforce or transitioning towards retirement?

- Interested in flexible working arrangements?

- Work / Life balance – no weekends, public holidays or after hours work!

- Want to work in an inbound-only contact centre?

- No background in Australian legislation? No problem, we provide the training!

- Ongoing support and guidance in reaching the operating environment’s common goals.

- PLUS the option to work from home once these goals are reached.

- There are multiple Ongoing positions available.

- The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements an option once the 6 month probation is successfully completed.

- Please note, the role start date will be discussed during the interview stage of the recruitment process.

About you To be considered for the role, you must be able to demonstrate:




- Exceptional customer service;

- The ability to manage difficult conversations;

- Influence and Persuasion;

- Be able to communicate with impact;

- Critical Thinking and Problem Solving.

- Mandatory requirements

- Experience in Contact Centre / Customer Service Environment (desirable)

- Working Collaboratively

- Promote Inclusion.

For specific responsibilities please review the attached .

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Friday, 23 October 2026. All applications should include:a resume; and a brief cover letter which addresses the key selection criteria (within three pages).

Other relevant information To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/Current Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Apply now Applications close Friday 23 October 2026 at 11.59pm Posted 9 October 2026

📌 Enquiries Officer (Ballarat)
🏢 Victorian Government
📍 Ballarat